Role Overview
The Dispatch Manager will lead and coordinate the dispatch operation within a fast‑paced distribution centre, ensuring that all orders are accurately picked, loaded, and dispatched on time, so that delivery vehicles leave fully prepared for first‑thing departures. The Dispatch Manager leads a team of pickers and loaders, driving performance, safety and compliance while maintaining exceptional service levels.
Responsibilities include, but are not limited to:
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Manage and lead the daily dispatch operation to ensure all delivery vehicles are loaded correctly and ready to depart on schedule.
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Supervise, motivate and develop a team of pickers and loaders, ensuring productivity, accuracy and engagement.
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Plan and allocate labour and resources to meet workload demands, especially during peak periods.
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Ensure all orders are picked, checked and loaded accurately in line with delivery schedules and customer requirements.
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Maintain high standards of health & safety, ensuring safe working practices and compliance with company and legal regulations.
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Monitor KPIs including on‑time despatch, picking accuracy, productivity, shortages and damages.
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Investigate and resolve dispatch issues, shortages or delivery discrepancies promptly and effectively.
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Liaise with Transport, Warehouse, and Customer Service teams to ensure smooth end‑to‑end operations.
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Ensure paperwork, scanning systems and despatch documentation are completed accurately and on time.
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Drive continuous improvement within the despatch function, identifying opportunities to improve efficiency and reduce costs.
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Conduct daily team briefings and shift handovers.
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Coach and train team members to improve performance and flexibility.
Generic responsibilities:
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Promote and uphold the highest standards of Health & Safety, including active participation in “Near Miss” reporting to help maintain a safe working environment for yourself, your colleagues, and our customers.
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Always maintain strong security awareness, ensuring company assets and customer goods are protected.
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Present yourself in a clean, tidy, and professional manner, always wearing the correct company uniform.
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Follow the correct procedures for reporting sickness or absence in a timely and responsible manner.
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Ensure appropriate personal protective equipment (PPE) is always worn, in line with company policy and safety regulations.
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Be flexible and willing to support other areas of APP when required, including temporary assignments in different departments or branches.
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Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.
