Job Opportunity: Reservations & Administration Consultant
Canterbury Travel is a leading specialist in once-in-a-lifetime Lapland holidays, creating magical experiences for thousands of families every year. We are looking for an organised, customer-focused Reservations & Administration Consultant to join our friendly and dedicated team.
This is an exciting opportunity for someone who enjoys delivering exceptional customer service while ensuring the smooth administration of holiday bookings. Working in a fast-paced office environment, you will play a key role in supporting customers throughout their booking journey, maintaining accurate reservation records, and providing administrative support to the wider team.
Key Responsibilities
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Manage customer reservations from enquiry through to booking, ensuring all details are accurate and up to date.
- Process new bookings.
- Prepare and send quotations using our TProfile reservation system.
- Respond promptly and professionally to customer and travel agent enquiries via telephone and email.
- Monitor customer feedback within TProfile and ensure all enquiries are responded to in a timely manner.
- Follow up on live enquiries.
- Ensure all booking information complies with company procedures and quality standards.
- Assist with general office administration and contribute to the smooth day-to-day running of the reservations department.
Skills & Experience
The successful candidate will demonstrate:
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Excellent customer service and communication skills.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Excellent attention to detail and a high level of accuracy.
- Strong administrative and IT skills, with the ability to learn new systems quickly.
- A proactive approach to problem-solving and the ability to work independently.
- Confidence in making decisions and managing customer enquiries professionally.
- A positive, flexible attitude with the ability to work effectively in a busy team environment.
- Previous experience administration, reservations, customer service or the travel industry is desirable.
Personal Qualities
We are looking for someone who is:
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Friendly, professional and approachable.
- Self-motivated, reliable and responsible.
- Highly organised with exceptional attention to detail.
- Calm and adaptable when working under pressure.
- A strong team player with a positive and enthusiastic attitude.
- Committed to delivering outstanding customer experiences.
Benefits
We value our people and offer an excellent range of benefits, including:
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Competitive salary, dependent on experience.
- Workplace pension.
- Vitality Health Insurance.
- Staff discounts on holidays.
- Educational visit to Lapland.
- A supportive and friendly working environment.
- The opportunity to work in an exciting travel industry, helping create unforgettable holiday experiences for our customers.
Brooklyn Travel Group is one of the UK's fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we've built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel - our flagship Scottish agency chain crowned UK's Best High Street Travel Agency for three consecutive years - to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland's Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK's leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that's making a real impact in the travel industry through specialist expertise and award-winning service excellence.
