Customer Service Administrator
Role: Internal Sales & Customer Service Administrator
Type: Permanent, Full-Time
Location: Edwalton, Nottingham
Salary: £28,000 per annum, depending on experience
Hours: Monday–Friday, 37.5 hours per week
We are recruiting for a growing business based in Edwalton, Nottingham, who are looking for a confident and proactive Internal Sales & Customer Service Administrator to join their team.
This is a varied role combining internal sales, customer service, account management and sales administration. You will spend a large part of your day speaking with existing customers, generating repeat orders and identifying opportunities to increase sales, alongside contacting new prospective B2B customers.
The role would suit someone who enjoys building relationships, is confident picking up the phone and has a naturally commercial approach.
Duties will include:
- Proactively contacting existing customers to generate and take orders
- Building strong relationships and maintaining regular customer contact
- Following up customers who have not recently ordered
- Identifying opportunities to introduce additional products and increase sales
- Making outbound calls to prospective B2B customers
- Qualifying sales leads and booking appointments for the wider sales team
- Following up enquiries, quotations and potential opportunities
- Processing customer orders accurately
- Responding to customer queries regarding orders and deliveries
- Maintaining accurate customer, sales and order records
- Updating CRM and internal systems
- Supporting the sales team with quotations, product information and account applications
- Liaising with suppliers and logistics partners
- General sales administration and customer support
We are looking for someone with:
- Previous experience within internal sales, telesales, customer service, account management or sales support
- Confidence making outbound telephone calls
- A professional and personable telephone manner
- A proactive and commercially minded approach
- Strong customer relationship-building skills
- Good organisation and attention to detail
- Confidence managing multiple priorities
- Good Microsoft Office skills, including Excel and Outlook
- Previous CRM or order-processing system experience would be advantageous
#INDC
Pay: £27,000.00-£28,000.00 per year
Work Location: In person
