Job Description:
Customer Service advisor
We offer competitive salary, and opportunities for professional growth.
SUMMARY
We are looking to recruit an exceptional Receptionist/Customer Services Advisor to join our dynamic team. You will be the first point of contact for any concerns raised by our Customers whilst delivering excellent customer service. To be considered for this role, you must have a pleasant nature as you will be dealing with telephone enquiries. You will be expected to provide the highest levels of customer satisfaction, you must have excellent English language and be able to work in a fast-paced environment.
COMPANY
Blauberg Group is the fastest growing ventilation equipment manufacturer in the world and we are the UK arm of the company, focusing on supplying products to the UK construction industry. We are looking for an enthusiastic Customer Service Advisor to join our lively and expanding organisation in Leicester.
KEY ROLES
As part of our Customer Service Team, your primary responsibilities will be to work as part of a reliable team to provide support and advice to our customers by phone and email. Responsibilities will include:
- Contacting customers via email and telephone.
- Dealing with queries efficiently and appropriately
- Ensuring customer satisfaction
- Gaining knowledge of our customers’ needs.
- Processing orders.
- Identifying opportunities to improve and do things differently
- Gaining knowledge of the company's products.
- Feeding back any customer information considered relevant to the Customer Services Manager.
- Ensure data from calls received is entered into the CRM system.
REQUIREMENTS
To be considered for this role, you must have,
- Excellent literacy skills
- Worked within a vibrant customer service environment
- Effective customer service skills
- High quality telephone manner
- Strong attention to detail/high level of accuracy
PROSPECTS
This is a superb opportunity for individuals who are seeking to develop their career with a positive and forward thinking manufacturer, who offer excellent product and company training and realistic career prospects for development.
SALARY
Full-time, Permanent
Staring at £24,784.50
20 Days Holidays + 8 Days Bank Holidays
TO APPLY
Email your CV to Jackie Goggans (HR Manager)
[email protected]
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Leicester LE4 1AW: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
Language:
Work Location: In person
Pay: From £24,784.50 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
