Overview
We are looking for a compassionate and skilled Domestic Abuse Triage Worker to provide our first contact with individuals experiencing domestic abuse in Elmbridge, Epsom & Ewell, and Spelthorne. In this role, you will explain the domestic abuse service to clients and offer practical support, safety planning, risk assessments, and guidance on accessing key services, such as legal aid, housing, and benefits.
If you are passionate about supporting survivors and committed to making a difference, we would love to hear from you. We are seeking a dedicated and approachable individual with strong communication skills, an understanding of safeguarding frameworks, and a professional understanding of domestic abuse.
Responsibilities
- To provide first contact to clients using sensitive listening and questioning skills which allows clients to explain their situation and empowers them to set their own priorities.
- Answer incoming calls to the office.
- To explain the domestic abuse service to clients and carry out a risk assessment, safety plan and make safeguarding referrals if needed.
- Signpost to other relevant services.
- To negotiate with third parties, including statutory and non-statutory organisations as required.
- To be mindful of the impact of any client’s children witnessing domestic abuse and of the associated child protection issues.
- To help reduce client’s isolation and encourage them to engage with our service.
- To promote group work as appropriate.
- To refer to the North Surrey Sanctuary Scheme as appropriate.
- Understanding of Safeguarding Framework and procedures both for Vulnerable Adults and Child Protection.
Skills
- Knowledge of the issues facing people experiencing domestic abuse.
- Recent experience of support work which could be within any voluntary or statutory organisation.
- Ability to plan and prioritise own work, meet deadlines and manage caseload.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Effective written and oral communication skills with particular emphasis on telephone communication.
- Ability to use IT in the provision of advice, compilation of statistical data and preparation of reports.
- Flexible approach, ability to work on own initiative but also ability to work as part of a team.
- An awareness of the importance of confidentiality.
- The ability to listen, to communicate and to be non-judgemental
- To demonstrate a commitment to equality and diversity.
This role offers an opportunity to make a meaningful difference in the lives of those affected by domestic abuse through compassionate support and professional guidance.
Pay: £15.00 per hour
Benefits:
- Additional leave
- Company pension
Application question(s):
- Please note: This post is restricted to female applicants in accordance with Schedule 9 (part 1) of the Equality Act 2010
Work Location: In person
