Are you highly organised, analytical, and passionate about keeping operations running smoothly? Do you thrive in a fast-paced environment? If so, we'd love to hear from you.
We seek a Service Delivery Resource Scheduler to ensure our industrial workforce is deployed efficiently across various projects and reactive work. This role is central to our operations and involves working closely with engineers, team leaders, contractors, and field teams to provide outstanding service to customers.
We welcome applications from individuals of all backgrounds and experiences. If you have transferable skills in planning, coordination, resource management, or scheduling, and are eager to learn and grow, we encourage you to apply.
In the role of Service Delivery Resource Scheduler, you will plan and coordinate work for industrial teams and contractors. You will make sure resources are used efficiently and stay adaptable to shifting operational needs.
You will apply scheduling systems and data analysis to improve workforce capacity, detect efficiencies, and aid the successful delivery of planned and reactive work across multiple projects.
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Create, monitor, analyse, and maintain work schedules to support effective delivery of operational activities.
- Ensure field staff and contractors are allocated work to their full capacity each week through the CMMS platform.
- Generate work orders to address gaps in programmes and maximise workforce productivity.
- Allocate personnel and scheduled work orders to suitable teams in coordination with Engineers and Team Leads.
- Manage the distribution of tasks to industrial teams and contractors according to available capacity and operational priorities.
- Process schedule updates accurately and promptly, generating new work orders and activities within CMMS to account for reactive changes.
- Monitor daily schedule performance, identifying critical activities, assessing progress against forecasts, and recommending corrective actions where required.
- Analyse the impact of site delays and reactive faults, adjusting schedules and reallocating resources to maintain service delivery.
- Maintain proactive communication with collaborators to ensure visibility of schedule changes and operational priorities.
- Review labour bookings regularly to ensure work is recorded against the correct activities, durations, and rates.
- Drive operational efficiencies by monitoring workforce performance and identifying unproductive or lost time.
- Produce benchmark analysis and performance insights to support continuous improvement initiatives.
- Ensure compliance with Health, Safety and Environmental requirements, company procedures, Distribution Safety Rules, and industry standard guidelines.
- Support process improvements within the CMMS system as agreed with Senior Engineers.
- Perform administrative tasks within CMMS as necessary.
- Work collaboratively with other Resource Schedulers to promote consistency and continuity across the Energy Division.
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Previous experience in scheduling, planning, resource coordination, or workforce management.
- Experience using CMMS platforms or equivalent resource scheduling systems.
- Strong organisational abilities with the capacity to handle several priorities and deadlines simultaneously.
- Strong analytical and problem-solving abilities.
- Strong IT abilities and assurance in working with digital systems and data.
- Strong communication and interpersonal abilities, capable of establishing positive working relationships across all levels.
- A proactive and adaptable approach to managing change in a dynamic environment.
- Strong attention to detail and a commitment to accuracy.
- Customer-focused approach with a passion for delivering excellent service.
Desirable Experience
- Experience working within industrial, utilities, engineering, construction, or operational environments.
- Knowledge of workforce performance reporting and benchmark analysis.
- Understanding of health and safety requirements relevant to field-based operations.
Jersey Electricity provides excellent benefits, catered towards financial, physical, and mental wellbeing. Starting with private medical insurance, discounted electricity rates, discounts within our Powerhouse shop, subsidies on EVs, gym memberships, on-site Mental Health First Aiders, organised sports and activities groups.
We offer competitive salaries and an attractive pension. We support a family-friendly environment that encourages a healthy work-life balance. You can enjoy your job, perform well, and spend quality time with family and friends. We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, or disability status.
Jersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future.
Jersey Electricity’s Vision:
Jersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision:
JE 6 strategic pillars:
1. Digital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.
2. Customer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers.
3. Energy Sourcing and Supply – prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.
4. Future Proof the JE Business Model – continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.
5. Island-wide Electrification and Decarbonization – continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.
6. Great Employer – continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey.
We are an engaged and focused workforce, committed to ensuring we “keep the lights on” across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview.
Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision.
Being an employee of Jersey Electricity, you will:
- Share in the success of ground-breaking projects to electrify the island;
- Be part of a highly skilled and developing workforce;
- Participate in company-wide wellbeing initiatives;
- Develop both professionally and personally in a supportive environment;
- Benefit from a competitive rewards and compensation package;
- Help us develop our engaged, diverse and innovative workforce;
What our employees say:
“The employees, and the support from colleagues who I work with on a day to day basis, are helpful and friendly making it an attractive place to work”
“Great team with a manager who understands outside life and flexibility when needed”
“Real sense of purpose to enable life's essentials in Jersey - and real ability to make a difference to support a low carbon world”
“I think JE is a great place to work with fantastic people, variety of career opportunities , lots of challenges and great values”
“It’s a really good company to work for, highly recommended to anyone to join Jersey Electricity”
“It's a great team with some really kind people who will often go the extra mile. Also great to work somewhere that is so crucial to island life and knowing that if we do our jobs well it benefits everyone”
