Position Overview:
We are currently recruiting for a Systems Analyst to join our IT team based at our Head Office in South Shields. As an IT Systems Analyst at Barbour, you will work with a good degree of independence to deliver high-quality IT solutions that meet business needs and support strategic goals. Reporting to the IT Manager – Business Systems, you will be responsible for analysing, designing, and improving business systems to support Barbour’s operational and strategic objectives. Serving as a key liaison between business stakeholders and technical teams, you will ensure system solutions are aligned with business needs, scalable, secure and fit for purpose.
*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*
Essential Duties and Responsibilities:
- Analyse existing business processes to identify inefficiencies, risks and improvement opportunities, translating requirements into technical specifications.
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Partner closely with developers, infrastructure teams, vendors and third-party suppliers to support system design, configuration, integration and testing activities.
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Participate in system implementation, upgrades, migrations, and impact assessments while developing and maintain comprehensive system documentation.
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Provide 2nd or 3rd line support for business-critical applications, lead user acceptance testing (UAT) and provide post-implementation support and continuous improvement.
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Ensure solutions comply with organisational standards and regulatory policies while supporting and collaborating with Associate and Senior Analysts.
Skills and Experience:
- Education & Qualifications: Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems or equivalent experience. BCS Business Analysis, ITIL Foundation or Agile / Scrum certifications desirable.
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Technical & Domain Expertise: Strong understanding of IT systems, integrations, databases, APIs, interfaces, and SDLC Agile or ITIL frameworks.
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Enterprise Applications: Hands-on experience with enterprise applications (ERP, eCommerce, Finance, or HR systems) and managing delivery with 3rd parties.
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Analysis & Documentation: Proven expertise in requirements gathering (workshops, interviews, process mapping), impact assessments, and reading technical documentation / diagrams.
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Communication & Collaboration: Exceptional stakeholder management skills with the ability to explain complex technical concepts to non-technical business partners.
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Working Styles: Self-motivated, detail-oriented, and capable of working independently with minimal supervision while remaining aligned with team and managerial direction.
Benefits:
- Discretionary Company bonus scheme
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Staff discount
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Staff shop
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Healthcare cash plan
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25 days holiday as standard increasing with length of service plus bank holidays
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Access to training and development activities to support your career development
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Free onsite parking
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Subsidised canteen
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Operate hybrid & flexible working
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4pm finish on a Friday
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Wellbeing support
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Refer a friend bonus scheme
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Reward & Recognition program
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Length of Service rewards
Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
