For almost 50 years, St Gemma’s Hospice has been supporting local people and families across Leeds with expert, compassionate care. As Yorkshire’s largest hospice charity, we rely on our amazing community to help make a real difference every day. Our Retail Team is at the heart of that community. With 27 vibrant shops across Leeds, we turn donated stock into vital funds that help us continue providing outstanding care. Join us and use your retail skills for something bigger. Whether you’re passionate about pre-loved fashion, customer service, merchandising or leading a team, every sale you make helps support local people when they need it most. Plus, you'll be part of a friendly, committed team that knows how to work hard, have fun, and make a difference.
Key duties:
Provide flexible bank cover across multiple charity shops, maintaining smooth day to day operations during periods of annual leave, sickness, or other absence. Quickly adapt to different shop environments, teams, and volunteer groups to ensure continuity and consistency.- Support shop performance by maintaining an appealing retail environment, including sorting and replenishing donated stock, keeping displays fresh, and maximising sales opportunities to help drive income for the charity.
- Lead and support volunteers on shift, offering guidance, motivation, and supervision to ensure a positive team atmosphere while upholding organisational standards and delivering excellent customer service.
What are we looking for in a candidate:
Previous experience in a customer facing role (such as retail or similar) is essential, with the confidence to step into different shop environments and quickly support day to day operations, merchandising, and customer service.- Commercially aware and proactive, with the ability to spot sales opportunities, keep shops well stocked and appealing, and contribute to maximising income during each shift.
- Confident working with and supporting volunteers, able to quickly build rapport with different teams and provide clear guidance to maintain a positive and productive shop environment.
- Adaptable and flexible, comfortable working across a variety of locations, teams, and shop set ups in a fast paced and ever changing retail environment.
- Charity retail or volunteer management experience is desirable but not essential - a positive attitude, initiative, and willingness to get stuck in are key.
- Willing and able to undertake physical tasks, including sorting stock and manual handling, as required across different shop settings.
How to apply?
Applications must be submitted online via the St Gemma’s careers website prior to the closing date.
Please ensure you download the Role Profile and Employee Specification documents at the bottom of the vacancy page as you may find them useful when completing the application questions.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this vacancy prior to the closing date if a sufficient number of applications are received.
If you are viewing this vacancy from NHS Jobs, Indeed or another 3rd party platform. Please see our website www.st-gemma.co.uk/about-us/join-our-team for further information and to apply. Applications must be submitted online via the St Gemma’s careers website prior to the closing date.
St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge.
St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.
