Job Ref: MAI3751
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £33,900 per annum OTE
Contract type: Permanent
Hours: Full Time
Shift pattern: 8am-4:30pm/ 9am-5:30pm/ 10am-6:30pm and 11:30am-8pm
Hours per week: 40
Posted date: 26/05/2026
Closing date: 28/06/2026
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.
Who are we looking for?
- Passionate about creating exceptional guest experience with keen attention to detail.
- Experience in luxury hospitality or travel is advantageous.
- Confident IT user and telephone communicator.
- Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
- Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
- Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
- Ability to perform under pressure and deliver results to deadlines.
The on target earning potential for this role is £33,900 per annum per annum based on a 40 hour contract - comprising a base salary of £30,900, plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities service charge:
- Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
- It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
