Customer Service Advisor – Vehicle Repair Centre
We are looking for a professional and organised Customer Service Advisor to join our busy vehicle repair centre. This is a fast-paced role involving customer interaction, insurance-related administration, and coordination of vehicle repairs from start to finish.
Key Responsibilities
- Managing customer enquiries by phone and face to face
- Updating customers throughout the repair process
- Recording accurate notes and updates on the Bodyshop Management System
- Liaising with insurance companies regarding repair progress and approvals
- Scheduling vehicle collections and deliveries with customers and company drivers
- Answering incoming telephone calls and directing enquiries appropriately
- Maintaining excellent customer service standards at all times
- Working efficiently within a busy accident repair environment
- Remaining professional, courteous, and organised under pressure
Requirements
- Previous customer service or administration experience preferred
- Experience within a vehicle repair centre, bodyshop, or automotive environment would be advantageous
- Confident communication skills, both verbal and written
- Strong organisational and multitasking abilities
- Good computer skills and attention to detail
- Ability to work well as part of a team
- Professional manner with a positive attitude
Benefits
- Full-time permanent position
- Competitive salary based on experience
- 33 days holiday including bank holidays and a day off for your birthday
- 5% matched pension scheme
- Company-paid lunch once a month
- Friendly and supportive team environment
If you are organised, customer-focused, and enjoy working in a busy environment, we would like to hear from you.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
