Monday -Friday
Job Description: Account Manager – Commercial Cleaning
Location: Newcastle upon Tyne and Surrounding Areas
Salary: Competitive with additional benefits.
Hours: 37.5hrs PW. Shift patterns. Week 1 - 05:00 - 13:00. Week 2 - 11:00 - 19:00. Shifts may vary. This role requires flexibility to meet operational needs.
Minster Cleaning Newcastle, is a leading provider of commercial cleaning services in North east of England and is seeking an experienced and motivated Account Manager to join our dynamic team. This is an exciting opportunity for a professional with expertise in the commercial cleaning sector to take ownership of managing approx. 15-20 clients. Mainly schools but other commercial premises too.
Key Responsibilities
Client Management:
Build and maintain strong relationships with clients, acting as their primary point of contact.
Liaise with clients via telephone and face-to-face to address any concerns, provide updates, and ensure satisfaction.
Team Collaboration:
Work as part of a supportive and friendly team, sharing insights and strategies for continuous improvement.
Provide guidance and support to site teams, ensuring they deliver high standards of cleaning services.
Problem Solving:
Act proactively to identify and resolve operational issues promptly.
Develop practical solutions to meet the individual needs of clients and sites.
Operational Oversight:
Oversee the cleaning schedules and quality standards across multiple sites.
Ensure compliance with company policies, health and safety regulations, and client specifications.
Resource Management:
Utilize company resources effectively, including the allocation of staff and equipment.
Use company-provided tools (mobile phone, iPad, etc.) to streamline operations and maintain efficient communication.
Ideal Candidate Profile
Proven experience in management, with a track record of managing multiple sites and teams.
Strong interpersonal skills, with the ability to build rapport and maintain trust with clients and colleagues. Proven experience in customer service focussed backgrounds (account management or retention roles etc.)
Excellent problem-solving skills, demonstrating resourcefulness and a proactive approach.
Highly organized and detail-oriented, capable of managing competing priorities.
A team player who thrives in a collaborative environment but can work independently when required.
Confident and professional in both telephone and face-to-face interactions.
Be a driver and hold a full driving license.
Subject to an enhanced DBS (paid for by the company).
Knowledge of COSHH, health and safety regulations, and cleaning industry best practices.
Benefits
Competitive Salary: Reflective of experience and industry standards.
Salary Sacrifice Car Scheme: Access to a tax-efficient scheme for personal vehicle use.
Pool Car Access: Free use of a pool car for daily operational tasks. During work hours. You will still need transport to travel to and from sites.
Technology Package: Company-provided mobile phone and iPad for professional use.
Generous Pension Plan: Contributions to secure your future.
Comprehensive Benefits Package: Includes cashback on shopping, healthcare support, and more.
Why Join Minster Cleaning Newcastle?
At Minster Cleaning Newcastle, we pride ourselves on our supportive team environment and commitment to professional development. As an Area Manager, you’ll play a key role in shaping client experiences while enjoying a fulfilling career with plenty of room for growth.
Job Types: Full-time, Permanent
Benefits:
Experience:
Licence/Certification:
Work Location: In person
