At Network Rail, we're the publicly owned operator of Britain's rail infrastructure.
We're trusted custodians of one of our nation's most critical public assets : Scotland's Railway.
We keep Scotland moving - connecting people and places, supporting businesses, public services and communities - driving economic, social and environmental success.
Our work spans almost 20% of the UK network and between 2024 and 2029, we're investing £4.8 billion to enhance our stations and routes, supporting new passenger and freight rolling stock.
Working together with train operators, our investment will mean a more reliable, climate resilient railway; a better customer experience; and greener, more sustainable travel that links cities, towns, urban and rural communities with each other and with the wider UK.
But it's our people who make this progress possible. At Network Rail Scotland, you'll find an inclusive, supportive and flexible working culture where your ideas are valued, your growth is encouraged, and your impact is real. Join us.
This is your railway - and it's moving forward. For more information about Network Rail click here.
Brief Description
To lead and direct section TRUST Delay Attributers in the capture of delay minutes. Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes.
Here are some of the duties your role will include: -
- Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
- Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.
- Lead the capture of train delays in line with KPI reporting.
- Undertake briefing of staff on changes to the delay attribution process and guides.
- Promote understanding of the delay attribution process with customers, contractors and other interested parties.
- Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
- Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
- Assist with real time support to the route control during disruption.
- Undertake competency assessments identifying, recording and implementing any development needs.
Salary: Starting at £35,582 and rising to £43,400 per annum. Network Rail Benefits - To find out about what benefits we offer, click here
Closing date: 24 th of August 2026. Late applications will not be accepted.
Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted.
Click 'apply now' to apply.
We're dedicated to creating an inclusive environment and we welcome applications from everyone! Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
What you will bring to the role: -
- A1 qualified
- Experience of managing people
- Knowledge of Network Rail people management policies and procedures
- Detailed understanding of business process manual and commercial environment
- Investigation skills
- Negotiation skills
- Crisis management skills
- Influencing skills
It's desirable if you have it to help give you context to the role: -
- Relevant experience of Railway industry
- Understanding of negotiating machinery
- Knowledge of budgets
