Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for cocreators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
Technology at Halfords is at a turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes.
We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards.
Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.
As Incident and Resilience Lead within our Technology Service and Operations team, you'll take ownership of two closely linked capabilities that are currently being built from the ground up.
This is very much a design and build role to begin with. You'll work closely with our internal teams and external partner TCS to assess what's in place, shape what good looks like, and then move into structured testing and continuous improvement. You'll be a regular presence in BCP steercos alongside the risk management team and senior business stakeholders, so the ability to engage credibly at that level is important.
If you've built incident management and resilience capability before, can point to what you've implemented and the difference it made, and are energised by establishing something properly rather than inheriting someone else's framework, this is a role where you'll have the freedom and backing to do it well.
Define and own the technology incident management framework, ensuring clear processes exist for every level of incident, with structured follow-up, tracking, and continuous improvement
Develop disaster recovery and business continuity playbooks, defining recovery objectives, service restoration sequencing, and clear roles and responsibilities for when critical incidents occur
Coordinate the organisational response during critical incidents when required, ensuring appropriate escalation, communication, and alignment across technical teams and business leadership
