Health and Wellbeing Admin Officer
Duration: 3-6 months initially
Hours: 37 per week
Salary: £26,449 per annum
Location: Belfast
VANRATH are recruiting for a Health and Wellbeing Admin Officer to support the delivery, development and monitoring of funded community partner services.
This role sits within the Health & Wellbeing team and acts as a key point of contact for service users, ensuring the delivery of a professional, compassionate and efficient administrative support service.
About you
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Minimum of 5 GCSEs (including English and Maths) and at least 2 years' relevant administrative experience
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Experience dealing professionally with vulnerable individuals in person and by telephone
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Strong customer service and communication skills
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Experience maintaining electronic and paper-based filing systems
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Proficient in Microsoft Word, Excel and Outlook
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Experience updating databases and generating reports
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Ability to draft professional correspondence to a high standard
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Excellent organisational skills and attention to detail
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Understanding of confidentiality and data protection requirements
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Experience working with sensitive information and vulnerable service users (desirable)
What you'll do
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Act as the first point of contact for clients both by telephone and in person
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Respond to enquiries and provide information on available services and support
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Process registrations, applications and supporting documentation
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Draft correspondence to clients and third parties
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Maintain accurate electronic and paper-based records
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Update databases and ensure information is accurate and up to date
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Provide reception cover and welcome visitors to the office
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Record and process client information in line with organisational procedures
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Support managers and the wider team with administrative tasks
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Ensure compliance with confidentiality, GDPR and records management requirements
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Contribute to continuous service improvement and maintain high standards of customer care
For more information, please contact Conor Birch today.
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