Job Type: Part-time, Permanent
Location: Leith, Edinburgh
Pay: £13.00 per hour
Hours: Approximately 22 hours per week initially
Start Date: ASAP
About Chiropractic Life
Chiropractic Life Ltd is a growing and forward-thinking healthcare business specialising in spinal health. We have an established clinic in Perth and are now excited to continue growing our new clinic in Leith, Edinburgh.
Our Leith clinic represents the next stage of our expansion, and we are looking for a friendly, enthusiastic and reliable Receptionist / Healthcare Administration Assistant to join our team.
We pride ourselves on providing a professional, welcoming and patient-focused service, while creating a supportive and positive environment for our team.
About the Role
As our Receptionist / Healthcare Administration Assistant, you will play an important role in the day-to-day running of the clinic and will be the first point of contact for our patients.
We are looking for someone who is confident, organised and enjoys working with people. You will help ensure that patients receive a warm welcome and have a positive experience from the moment they arrive.
Full training will be provided, so previous healthcare or chiropractic experience is not essential.
We currently operate 4 days per week, with the clinic closed on Wednesdays. We plan to move to a 5-day working week towards the beginning of 2027, so applicants must be able to work Wednesdays once the clinic expands to 5 days.
Current Working Hours
- Monday: 1:30pm – 7:00pm
- Tuesday: 8:15am – 1:45pm
- Thursday: 8:15am – 1:30pm
- Friday: 1:00pm – 6:00pm
Total weekly paid hours: approximately 22 hours
A 30-minute paid lunch break will be provided on applicable shifts and will be taken between 1:00pm and 2:00pm.
Working Hours Once We Move to 5 Days
- Monday: 1:30pm – 7:00pm
- Tuesday: 8:15am – 1:45pm
- Wednesday: 8:15am – 7:00pm
- Thursday: 8:15am – 1:30pm
- Friday: 1:00pm – 6:00pm
Total weekly when we open 5 days: 34.5 hours
Key Responsibilities
Your responsibilities will include:
- Welcoming patients and providing a friendly, professional front-of-house service
- Managing patient appointments and maintaining the clinic diary
- Answering telephone calls and responding to email enquiries
- Supporting patients with general queries and ensuring they feel informed and supported
- Supporting the chiropractors and wider team with the smooth running of the clinic
- Processing general administrative tasks
- Maintaining accurate patient and appointment information
- Keeping the reception area clean, calm and welcoming
- Helping to create a positive and professional patient experience
- Assisting with other duties as required to support the clinic
About You
We are looking for someone who is:
- Friendly, approachable and confident
- Professional and well presented
- A strong communicator who enjoys working with people
- Highly organised with excellent attention to detail
- Comfortable working in a busy, patient-facing environment
- Able to multitask and prioritise effectively
- Reliable, punctual and dependable
- A positive team player who is willing to learn
- Interested in developing and growing with a new and expanding clinic
Previous experience in reception, administration, customer service or healthcare would be beneficial, but is not essential as full training will be provided.
What We Offer
- Company pension
- Employee discount
- Quarterly recognition awards
- Free parking
- Full training and ongoing support
- Friendly and supportive working environment
- Opportunity to grow with an expanding healthcare business
- Occasional opportunities for additional hours
Flexibility & Additional Hours
There may occasionally be opportunities to work additional hours to:
- Cover staff holidays
- Support sickness absence
- Assist during particularly busy clinic periods
- Attend occasional weekend events
Weekend work would be occasional and event-dependent, rather than part of the regular weekly schedule.
Desirable Experience
- Customer service experience – ideally 2 years
- Administrative experience – ideally 3 years
Requirements
- Ability to commute reliably to Leith, Edinburgh
- Good spoken and written English
- Strong communication and customer service skills
- Availability to work Wednesdays when the clinic moves to a 5-day working week
- A reliable, dependable and committed approach to work
- Willingness to support the wider team by providing occasional cover for holidays or sickness when reasonably required
- Willingness to attend and support occasional company events and activities
If you are friendly, organised, enthusiastic and enjoy helping people, we would love to hear from you. This is a great opportunity to become part of a growing clinic and play an important role in helping us build our Leith team.
For more details, please contact our Office Manager – [email protected]
Pay: £13.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
Work Location: In person
