About Banchina Italian
Banchina Italian brings the spirit of Italy to Gloucester, inspired by the flavours of the Amalfi Coast, the energy of Naples, and the elegance of Lake Como.
With an open kitchen, a Neapolitan pizza oven, and a menu built around fresh, premium ingredients, Banchina Italian delivers high-quality Italian dining in a warm, modern atmosphere focused on great food, genuine hospitality, and memorable guest experiences.
Job Overview
We are seeking a confident, organised, and service-driven Assistant Manager to work closely with the General Manager and support the day-to-day operation of the restaurant.
This is a full-time, hands-on leadership role suited to someone who enjoys being on the floor, leading teams during service, and helping maintain high operational and service standards within a busy restaurant environment. As Banchina Italian continues to grow, the Assistant Manager will play an important role in supporting team development, guest satisfaction, and the smooth day-to-day running of the business.
Role & Responsibilities
As an Assistant Manager at Banchina Italian, you will work closely with the General Manager to support the daily operation and overall performance of the restaurant. You will take an active leadership role on the floor during service, ensuring that guests receive warm, attentive, and professional hospitality at all times while maintaining the high standards expected across the business.
The role involves supervising and supporting the front-of-house team during busy services, helping maintain strong communication between the restaurant floor, kitchen, and bar to ensure efficient and well-paced service. You will be expected to confidently handle guest feedback, complaints, and operational challenges in a calm and professional manner while leading by example with a positive and solutions-focused attitude.
You will also support staff recruitment, onboarding, training, and ongoing team development, helping create a motivated, professional, and positive working environment. The Assistant Manager will assist with rota management, shift organisation, labour control, stock procedures, cash handling, and day-to-day operational administration where required.
Maintaining high standards of cleanliness, presentation, organisation, and compliance with health & safety and licensing procedures will form an important part of the role. You will support opening and closing procedures, complete daily operational checks, and contribute towards the continued growth and development of the restaurant.
What We’re Looking For
We are looking for someone with previous experience as an Assistant Manager, Duty Manager, or strong Supervisor within a busy hospitality environment. The ideal candidate will have strong leadership and communication skills, a hands-on management style, and a genuine passion for hospitality and delivering excellent guest experiences.
You should be organised, calm under pressure, and confident leading teams during busy services while maintaining strong attention to detail and operational awareness. A positive and professional attitude, strong work ethic, and ability to motivate and support a team are essential.
Experience within premium casual or quality-led restaurant environments would be highly beneficial, along with a flexible approach to working evenings, weekends, and busy service periods.
What We Offer
We offer a competitive salary based on experience, plus service charge, staff meals on shift, employee discounts, and the opportunity to grow within an ambitious and developing restaurant business. Banchina Italian aims to provide a supportive, professional, and positive working environment with genuine opportunities for progression and development.
Pay: From £35,000.00 per year
Benefits:
- Employee discount
- Store discount
Work Location: In person
