ob Specification – Customer Engagement Advisor
Location
Heworth, NE10
Job Type
Full-Time | Permanent
Salary
Competitive Basic Salary + Performance Bonus + Incentives
About the Role
We are looking for an enthusiastic and commercially focused
Customer Engagement Advisor to join our growing team. This is an exciting opportunity for someone who enjoys building long-term client relationships, delivering exceptional customer service, and identifying opportunities to add value.
As a Customer Engagement Advisor, you will manage an existing portfolio of B2B customers, ensuring they receive outstanding service while identifying opportunities to cross-sell additional utility solutions, including energy, water, and waste management services.
If you're target-driven, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Manage and develop a portfolio of existing B2B customer accounts.
- Build strong, lasting relationships with clients through regular communication.
- Identify opportunities to cross-sell and upsell utility services, including energy, water, and waste solutions.
- Deliver an exceptional customer experience, achieving high levels of customer satisfaction and positive feedback.
- Handle customer enquiries, renewals, and account reviews professionally and efficiently.
- Work towards individual and team sales and customer engagement targets.
- Maintain accurate customer records using CRM systems.
- Collaborate with internal departments to ensure a seamless customer journey.
- Stay informed about industry developments, products, and market trends.
Skills & Experience
Essential
- Previous experience in account management, customer service, customer engagement, or sales.
- Excellent communication and relationship-building skills.
- Commercially aware with the ability to identify sales opportunities.
- Strong organisational and time management skills.
- Ability to work in a target-driven environment.
- Proficient in Microsoft Office and CRM systems.
Desirable
- Experience within the utilities, energy, telecoms, financial services, or contact centre sectors.
- Previous B2B account management experience.
- Experience working with customer satisfaction metrics or service quality targets.
Personal Attributes
- Customer-focused with a passion for delivering exceptional service.
- Positive, motivated, and results-driven.
- Confident communicator with excellent listening skills.
- Team player who thrives in a collaborative environment.
- Resilient, proactive, and eager to learn.
- Strong problem-solving and negotiation abilities.
What We Offer
- Competitive basic salary.
- Performance-related bonus scheme.
- Monday to Friday working hours.
- Ongoing training and professional development.
- Supportive and collaborative working environment.
- Career progression opportunities within a growing business.
- Recognition and rewards for outstanding performance.
Why Join Us?
Join a dynamic team where your relationship-building skills, commercial mindset, and commitment to customer excellence will be recognised and rewarded. If you enjoy working with business clients, achieving targets, and making a real impact, this is the perfect opportunity to grow your career.
Pay: £25,420.00-£41,145.73 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
