About us
U&I Care are one of Warrington’s and Cheshire’s leading providers of specialist autism support, with a clear vision to promote ability, not disability, at the heart of everything we do. Established in 2011, we have grown significantly and continue to expand into new areas, enabling us to support more individuals with high-quality, person-centred care.
Job Description
U&I Care are recruiting a Residential Service Manager to oversee the day-to-day running of our residential and supported living homes, supporting adults with autism, learning difficulties and complex needs.
You will provide strong, values-led leadership, ensuring high-quality, person-centred care while managing staff, resources, and service delivery. The role requires managing the service in line with U&I Care’s Mission and Values, while ensuring full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Care Quality Commission (Registration) Regulations 2009.
Key responsibilities include:
- Leading and managing daily service operations
- Supporting and developing staff teams
- Ensuring safe, effective, and compliant care delivery
- Maintaining CQC standards and promoting positive outcomes and independence for individuals
This is a rewarding opportunity for an experienced manager passionate about delivering high-quality care and support.
What We Offer
- £300 employee referral scheme*
- Overtime opportunities
- 28 days paid holiday (increasing with long service)
- Company pension scheme (NEST)
- Blue Light Card discounts
- Strong commitment to individual wellbeing
- Mileage expenses paid (where applicable)
- Fully paid training throughout your employment
- Clear career progression and development opportunities
- Proud to be a Living Wage recognised employer
You Will Ideally Have
- A minimum of 3 years’ experience in a residential care setting, with at least 2 years in a supervisory or management role
- Proven experience supporting adults with learning difficulties, with a strong focus on autism and complex needs
- Sound knowledge of person-centred planning, care and support planning, and risk assessments
- A clear commitment to person-centred approaches in care and support delivery
- Experience in reviewing, monitoring, and improving service delivery
- Confidence in managing staff performance, including supervision and appraisal
- Demonstrated experience in coaching and mentoring staff in the workplace
- Strong knowledge and understanding of autism
- Excellent leadership and team-working skills
- The ability to identify potential gaps in service and take proactive, effective action
- Strong communication and interpersonal skills
- Solid experience in people management
- The ability to remain calm and effective when working under pressure
The ideal candidate will hold a minimum of NVQ Level 3 in Health and Social Care, with NVQ Level 5 already achieved or currently working towards it (or an equivalent qualification). A supervisory or team-leading qualification would be highly desirable.
Knowledge Essential
- Current legislation including Health and Social Care Act (2008) (Regulated Activities). Regulations 2014, The Care Act 2014, and Health and Safety at Work etc. Act 1974
- Understanding of the principles of Valuing People and Valuing People Now.
- High level of literacy and numeracy.
- Good IT systems including Outlook, Word, Excel and PowerPoint.
- Knowledge and expectation of CQC and compliance procedures
- Driver with access to vehicle
Knowledge Desirable
- Active Support
- Positive Behaviour Support
- Great Interactions, Communication and Engagement Techniques
- Intermediate competence in IT
Key Responsibilities
- Provide strong, visible leadership to ensure the service is safe, effective, caring, responsive, and well-led, in line with the CQC Fundamental Standards and U&I Care values.
- Oversee the day-to-day management of the supported living service, ensuring robust safeguarding practices, risk management, and health and safety systems are embedded and regularly reviewed.
- Ensure each individual’s care and support is person-centred, appropriately assessed, planned, and reviewed in partnership with individuals, families, advocates, and commissioning authorities, in accordance with the Care Act 2014.
- Lead the development and implementation of high-quality support plans, risk assessments, and Positive Behaviour Support strategies, enabling people to live fulfilling lives and achieve meaningful outcomes.
- Embed Active Support principles, promoting independence, choice, dignity, and lifelong learning for people supported.
- Promote a positive, inclusive culture where people are treated with compassion, respect, and dignity, and their rights are upheld at all times.
- Recruit, train, supervise, and appraise staff, ensuring they are competent, confident, and supported to deliver high-quality care.
- Monitor staff performance and address concerns promptly, using coaching, mentoring, and formal processes where required.
- Maintain effective quality assurance and governance systems, including audits, action plans, and service improvement initiatives, ensuring continuous compliance and improvement.
- Ensure accurate, timely record keeping and reporting in line with legislative, contractual, and organisational requirements.
- Manage service operations within agreed budgets, ensuring efficient use of resources while maintaining high standards of care.
- Work collaboratively with senior management, external professionals, regulators, and stakeholders, including the Care Quality Commission.
- Ensure the service environment is safe, welcoming, and homely, supporting wellbeing, comfort, and independence.
- Act in accordance with Regulation 20 – Duty of Candour, ensuring openness, transparency, and timely reporting of incidents and concerns.
- Maintain continuous professional development, keeping up to date with legislative changes, best practice, and CQC expectations.
Candidates will only be successful after enhanced DBS and reference checks.
Job Types: Full-time, Permanent
Pay: £36,000.00-£42,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Education:
- Certificate of Higher Education (required)
Experience:
- Service Manager: 2 years (required)
- Working with challenging behaviour: 2 years (required)
- Leadership: 2 years (required)
Work Location: In person
