As Night Porter, you will play a crucial role in ensuring a secure and welcoming environment for our guests and visitors overnight. With a people-first approach, you will provide exceptional service and maintain a positive first impression. Demonstrating integrity, you will uphold the highest standards of safety and security, proactively addressing any potential concerns. Utilising your expertise, you will ensure the hotel is impeccably presented for the following day's operations. You will foster effective partnerships through accurate and timely completion of all departmental procedures, including the Night Porter Duty List and daily handover procedures.
About The Role
Key Accountabilities
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Cultivate a welcoming and helpful environment for all guests and staff, addressing reasonable guest requests promptly and professionally, demonstrating a people-first approach.
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Proactively anticipate guest needs whenever possible and respond effectively to enhance their satisfaction, showcasing your expertise in guest service.
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Efficiently manage guest check-in and check-out processes using the PMS system, ensuring a smooth and positive experience.
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Provide timely and efficient morning call services as required, demonstrating your expertise in meeting guest requests.
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Serve drinks and light refreshments during the night, adhering to guest preferences and demonstrating expertise in service delivery.
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Maintain the highest standards of integrity by ensuring accurate charging of all revenue and secure handling of all monies and keys at all times.
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Ensure all necessary documentation, including checks and bills, is completed accurately and in accordance with hotel and company standards, demonstrating expertise and upholding integrity.
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Maintain a safe and secure environment by ensuring corridors are clear, fire extinguishers are accessible, and fire doors are secure, promptly reporting any concerns to the Duty Manager or Senior Manager.
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Conduct a minimum of three floor safety checks during each night shift, meticulously logging and immediately reporting any incidents, accidents, or injuries to the Duty Manager, demonstrating your commitment to integrity and safety expertise.
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Prepare conference and board rooms according to function sheets and company and hotel brand standards, demonstrating expertise in event setup and presentation.
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Maintain departmental cleanliness according to company and legal standards, showcasing your expertise in operational hygiene and integrity in adhering to regulations.
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Adhere to all Alcohol Licensing Laws applicable, demonstrating expertise and upholding legal integrity.
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Actively participate in required Health & Safety, Fire Safety, and Food Safety training as directed by your Line Manager, enhancing your expertise and commitment to integrity.
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Contribute to a positive and collaborative team environment, working effectively with colleagues to ensure seamless operations and guest satisfaction.
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Demonstrate a willingness to take on additional responsibilities as needed, contributing to the overall success of the team and demonstrating your commitment to partnership.
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Complete any other reasonable tasks as requested by your Line Manager.
Benefits
As an award winning, family owned hotel, we offer our staff the chance to become “part of the family!” Your employee benefits will include:
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28 days holiday for full time staff
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Departmental incentives and prizes
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Experience vouchers
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Free parking
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Discounted friends and family rates
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Seasonal staff parties
Required Criteria
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The right to live and work in the UK
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A good level of English is essential
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Highly responsible & reliable
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A positive and friendly attitude
Desired Criteria
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Previous experience in a similar role is preferred
Skills Needed
Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Exceeding Customer Expectations
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.
The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.
Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.
Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team.
As a family owned hotel, you're not only part of the team, you're part of the family.
Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.
The Malone inspires its teams to live by the company's core values;
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility
Internal development and progression is key to our success, having been in business for 30 years.
Company Benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.
Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities
Salary
£13.71 per hour
