Inbound Sales & Reservations Executive
The Silent Disco Company
The Silent Disco Company is one of the UK's leading silent disco and event hire companies, supplying equipment and events to thousands of customers across the UK every year. We're continuing to grow and are looking for an experienced, confident and commercially driven Inbound Sales & Reservations Executive to join our sales team.
This isn't a cold-calling telesales role.
You'll be dealing primarily with customers who have already enquired about hiring our equipment and services. Your job is to understand what they need, provide the right solution, build rapport and, most importantly, convert enquiries and quotations into confirmed bookings.
We're looking for someone who genuinely enjoys sales, is motivated by targets and commission, and knows how to confidently move a customer from an initial enquiry through to a confirmed booking.
You'll also play an important part in looking after our existing customers, answering questions and helping resolve issues when they arise.
What you'll be doing
- Handling inbound sales enquiries by telephone, email and online channels
- Speaking with customers to understand their event and recommend the most appropriate package
- Preparing and sending quotations
- Following up warm leads and outstanding quotations to convert them into bookings
- Proactively managing your own sales pipeline
- Handling both B2C and B2B enquiries, including private customers, venues, event companies and corporate clients
- Upselling additional products and services where appropriate
- Processing confirmed bookings accurately through our rental management system
- Maintaining accurate customer and sales information within our CRM
- Responding to existing customer enquiries quickly and professionally
- Helping customers resolve problems and providing a high standard of customer service
- Building relationships with repeat and business customers
- Working towards individual and team sales targets
- Contributing ideas to improve conversion rates, customer experience and the overall sales process
Who we're looking for
We're particularly interested in candidates who can demonstrate a proven ability to convert enquiries into sales.
You'll need to be confident speaking to customers on the telephone and comfortable taking ownership of a lead rather than simply responding to an enquiry and waiting for the customer to come back.
The successful candidate will ideally have:
- Previous experience in a sales-focused role
- A proven track record of achieving or exceeding sales targets
- Strong telephone sales and closing skills
- Experience handling inbound or warm sales leads
- Excellent written and verbal communication skills
- Confidence following up customers and asking for the sale
- Strong customer service and problem-solving skills
- A naturally engaging and personable communication style
- Good organisational skills and the ability to manage multiple enquiries simultaneously
- Strong attention to detail
- Confidence using CRM, booking or sales management systems
- The ability to remain calm and professional when dealing with customer issues
- A positive, resilient and commercially focused attitude
- The ability to work independently while also contributing to a close-knit team
Experience within events, hospitality, travel, reservations, leisure, venue sales or hire would be advantageous, but isn't essential. We're more interested in finding someone with the right sales ability, attitude and customer focus.
What success looks like
This is a performance-driven sales position.
You'll be expected to take ownership of the enquiries allocated to you, follow them up effectively and consistently achieve strong conversion rates.
We want someone who doesn't simply send quotes, we want someone who understands how to sell, follow up and close.
At the same time, our reputation is extremely important to us. Achieving a sale should never come at the expense of providing customers with honest advice and excellent service.
What we offer
- Uncapped commission
- Competitive basic salary
- Free company equipment hire
- Free on-site parking
- Long-term career opportunities within a growing company
- A varied role within the events industry
- A friendly, fast-paced working environment
- The opportunity to work with a wide variety of private, corporate and event-industry customers
Salary: £25,500-27,000 basic + uncapped commission
OTE: £32,000–£40,000+ per year
Our commission structure is uncapped and designed to reward strong individual performance. The more revenue you generate above target, the more you earn.
You'll enjoy this role if...
- You enjoy having a target and knowing exactly how you're performing.
- You naturally follow up a quotation rather than waiting for the customer to contact you.
- You're comfortable asking for the booking.
- You understand the difference between answering an enquiry and actually selling.
- You enjoy speaking to customers and can quickly build rapport over the telephone.
- You don't become discouraged when a customer says no.
- You take ownership of your pipeline and don't need to be continually reminded to follow leads up.
About The Silent Disco Company
We operate in a fast-moving industry where no two days are quite the same.
From private parties and weddings through to universities, festivals, corporate events and major event companies, our team helps customers deliver events across the UK.
We're looking for someone who wants to become an important part of that team and who takes genuine satisfaction from turning an enquiry into another successful booking.
Pay: £25,500.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Application question(s):
- How many years of experience do you have working in a target-driven sales role?
- Which best describes your recent sales experience?
- What sales targets were you measured against in your most recent role, and how did you perform against them?
- You send a customer a £1,000 quotation and haven't heard back for two days. What would you do next?
- A customer calls unhappy about an issue with their booking. What would your first priority be?
Work Location: In person
