We have an exciting opportunity for an enthusiastic, customer service-driven individual to join our front of house team, supporting our York practices!
The role:
You will be the first point of contact for all patients, taking them through their journey whilst delivering a first-class customer service experience. You will be responsible for efficiently managing the appointment books alongside various administrative and financial tasks.
Working hours:
You will be working 4.5 days per week. The role will include four weekdays and a half-day on Saturdays. The weekday days off will be agreed as part of the working rota and may vary, so flexibility is required.
The ideal candidate:
We don’t need you to know anything about dentistry; full training will be provided. We want you to have a genuine passion for delivering a 5* customer service experience for all our patients. Keeping people happy and making them smile will fulfil you in your role!
Skills & Experience:
- Proven front of house/reception experience
- Strong customer service skills with a focus on delivering a 5* service
- Excellent communication and interpersonal abilities
- Ability to manage multiple tasks efficiently and effectively
- Proficient in using office software and scheduling systems
- Attention to detail and strong organisation skills
What we offer
- 22 days holiday + bank holidays
- Your birthday off (paid!)
- Structured training and clear career progression
- Supportive leadership team with regular check-ins
Plus great perks including:
- Team social events (Summer & Christmas)
- Seasonal gifts & vouchers
- Employee referral rewards
- Mental health first aid support
- 60 % discounted membership at hundreds of local and national gyms & spas
- Blue Light Card access
- Uniform provided & DBS fee covered
Have more questions? Please contact Caroline or Chelsie on 01943 725872 and press option 1!
Job Types: Full-time, Permanent
Pay: £28,054.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee discount
- Gym membership
- Referral programme
Application question(s):
- Please give a short summary on why you feel you would be a great fit for this role? Please note if this question is not answered your application will automatically reject.
Work Location: In person
