Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
About the role
As an Operations Executive, you'll be at the heart of bringing unforgettable holidays to life. From co-ordinating the logistics behind our tours and building relationships with suppliers across the globe, to supporting Tour Managers and ensuring every guest enjoys a seamless travel experience, no two days are the same. You'll be a natural problem solver, confidently handling last minute changes and unexpected challenges while keeping customer experience front and centre. This is a fast paced, hands on role where you'll play a vital part in creating exceptional holiday experiences our guests will remember for years to come.
Key Responsibilities:
Holiday Operation
-
Own all logistics of holiday packages, prioritising guest experience.
-
Produce precise tour documentation for suppliers and Cruise Directors.
-
Build strong relationships with suppliers and Cruise Directors.
-
Efficiently manage late changes, keeping all suppliers informed.
-
Deliver real-time support to guests and tour managers.
-
Effectively resolve holiday disruptions.
-
Actively support in crisis management and 24 hours on call support
-
Manage transport and accommodation logistics, keeping suppliers informed.
-
Maintain professionalism to ensure an exceptional guest experience.
-
Conduct product familiarisation trips to evaluate and enhance tour quality.
-
Offer feedback and recommendations for product improvements based on operational insights.
-
Monitor and communicate FCDO updates impacting tours.
-
Collaborate cross-departmentally, upholding Riviera Values.
Supplier Management
-
Accurately manage invoicing and reconciliation.
-
Maintain financial records and support budget tracking.
Content & Documentation
-
Develop and update operational content for internal and external use.
-
Ensure clarity and accuracy in guest documentation.
Skills & Experience
-
Excellent communication across departments, with guests, suppliers and Cruise Directors
-
Languages preferred but not essential.
-
Strong organisational and multitasking skills.
-
Proven experience in customer service or travel operations.
-
Proficient in Microsoft Excel and Office applications
-
Calm under pressure with effective problem-solving skills.
<pre style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin-block-end: 0.75rem; font-family: "Indeed Sans", "Noto Sans", "Helvetica Neue", Helvetica, Arial, "Liberation Sans", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 1em; padding: 0px;' id="isPasted">
What We Offer Salary: £27,500 per year, rising to £29,200 after successful completion of 6-month probation</pre>
We believe in rewarding our team with great benefits and opportunities for growth:
-
Hybrid working – flexibility to work from home and the office.
-
Annual bonus scheme – on-target bonus opportunity of 7.5%.
-
27 days holiday + bank holidays (with holiday buy and flexible bank holidays).
-
Career development – access to Learnerbly and clear career pathways.
-
Employee discounts – on our award-winning holidays for you, friends, and family.
-
Wellbeing support – Employee Assistance Programme, virtual dentist via Toothfairy app.
-
Perks & savings – BenefitHub discounts, gym membership, cycle-to-work scheme.
-
Financial security – pension scheme and life assurance.
This is 37.5 hours per week on a shift pattern between 7am–7pm Monday to Friday. You will also be required to participate in an on call rota, providing backup support to the Night Duty Officer from 7:00pm to 7:00am for approximately 1 week in every 20 weeks.
Why Riviera Travel?
We’re passionate about creating remarkable holiday experiences and delivering exceptional service. With multiple industry awards and a reputation for excellence, we offer a supportive, friendly environment where your career can thrive.
Ready to make a difference in travel? Apply today and start your journey with Riviera Travel!
