About the Company
Established in 1997, FSG Property Services Ltd is a property maintenance company that works in partnership with local authorities, housing associations, and social housing providers in the Buckinghamshire, Bedfordshire, Hertfordshire and Northamptonshire areas. With our head office located in Milton Keynes, we provide a range of services including void property refurbishment, reactive property maintenance, and planned property refurbishment contracts. Customer satisfaction is our top priority, and we strive to engage with our customers, residents, and the local community on every project.
Job Summary
We are looking for an organised, proactive and customer-focused Responsive Repairs Administrator to join our Responsive Repairs Team on a part-time basis, ideally 9.00am to 2.30pm (would suit someone looking for school hours).
The successful candidate will provide day-to-day administrative support to the Responsive Repairs Manager and Scheduling Team, helping to ensure responsive repair works are managed efficiently and information is processed accurately and promptly.
A key part of the role will be managing the teams shared inbox, processing contractor submissions and correspondence, answering incoming calls, and supporting the Schedulers and Manager with the day-to-day coordination of responsive repair works.
Duties
- Manage email communications
- Maintain clear, accurate and organised electronic records
- Answer incoming calls professionally and promptly
- Assist with contacting contractors or other relevant parties to obtain updates on outstanding works
- Highlight recurring issues, delays or concerns, escalating as appropriate
- Update jobs on relevant systems as required
- Any other ad hoc procedures deemed necessary
Skills
- Have excellent attention to detail
- Good IT Knowledge and proficient in Microsoft Office
- Excellent organisational and time management skills
- Able to multi task and prioritise your work load
- Be proactive and use initiative
- Communicate confidently with internal and external stakeholders
Experience
- At least 3 years Admin or Customer Service experience
- Experience managing a busy shared inbox or a high volume of correspondence
- Experience of using Oneserve or similar scheduling platform preferred
- Experience of working within the social housing sector preferred
Pay: Up to £32,000.00 per year
Benefits:
- Company pension
- Free parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative or Customer Service: 3 years (required)
Language:
Work Location: In person
