Overview of the role
The Senior KYC Onboarding Specialist is a critical role within the organisation, responsible for managing complex customer onboarding activities and acting as a subject matter expert across AML, KYC, and client due diligence processes.
The Senior KYC Onboarding Specialist would play a key role within the team utilising their experience in the AML/KYC space in onboarding Corporate, Institutional and Intermediary clients as well as providing support and guidance to the KYC Team.
Conduct thorough and accurate Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in accordance with AML/KYC regulations, internal policies, and risk frameworks.
- Independently manage complex, high-risk, and non-standard onboarding cases, applying a risk-based approach and exercising sound judgement in decision making.
- Identify, investigate, and resolve complex onboarding challenges, escalating matters where appropriate and working closely with the business to achieve suitable outcomes.
- Act as a senior point of contact for onboarding-related queries and escalations, providing expert advice and guidance to both internal stakeholders and clients.
- Serve as a subject matter expert for AML/KYC and onboarding matters, providing support and guidance to colleagues on complex cases and regulatory requirements.
- Assist with management reporting, MI production, audit activities and operational performance reviews, providing data-driven insights and recommendations where appropriate.
- Mentor and coach junior team members, sharing knowledge, promoting best practice, and contributing to the development of team capability.
- Identify opportunities to improve onboarding processes, controls, and customer experience, leading initiatives that enhance efficiency and reduce operational risk.
- Maintain accurate and comprehensive records of onboarding activities within internal systems, ensuring data integrity and audit readiness.
Significant experience within Financial Services, Payments, FinTech, Banking, or another regulated industry, with a strong background in AML/KYC/CDD onboarding teams.
- Proven ability to independently manage and resolve highly complex onboarding cases with minimal supervision through application of a risk-based approach.
- Strong analytical and investigative skills, with the ability to identify risks, assess complex scenarios, and make informed risk-based decisions.
- Advanced understanding of AML regulations, CDD, EDD, sanctions, adverse media screening, ownership structures, and financial crime risk management.
- Proficient with Microsoft Office Suite; experience using relevant Screening and CRM platforms.
- A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
- Adaptable, tenacious and flexible who is able to perform under pressure.
- ACAMs or ICA certifications are highly desirable.
We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That’s why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work.
Time to Recharge
- 25 days’ annual leave, plus bank holidays
- An extra day off for your birthday
- Holiday loyalty scheme rewarding long-term service
- Work abroad scheme for added flexibility
Financial Wellbeing
- Competitive pension scheme via salary exchange
- Annual discretionary bonus scheme (eligible after probation)
- Financial education, planning & coaching platform
- Interest-free Season Ticket Loan for London travel
- Salary exchange nursery fee scheme
Health & Wellbeing
- Life Insurance
- Healthcare platform including: Cashback on dental, optical & physio, virtual GP access, mental health and stress support helplines, and additional wellbeing resources
Family & Lifestyle Support
- Enhanced parental leave
- Cycle to work scheme
- Flexible benefits that support everyday life
Growth & Career Development
- Career development and progression tools
- Opportunities to grow within a fast-scaling international business
A Great Team Culture
From sporting events and pub nights to seasonal celebrations and socials, we make time to connect and celebrate together.
Diversity & Inclusion
We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
What’s next?
- We will review your application and come back to you as soon as possible.
- You must be eligible to work in the UK to be considered for this position.
- Full background checks will be carried out on all successful candidates.
We're an award-winning global provider of foreign exchange and payment solutions. On a mission to become the number one service-led alternative banking partner for corporates and Financial Institutions that add value beyond the transaction.
FX Payments was built to challenge the status quo of cross-border money movement. From our early days to today, our goal has remained the same: to provide seamless, secure, and scalable solutions for businesses operating globally. With a growing presence and a reputation for service excellence, we’ve become a trusted partner for clients who demand more from their payment provider. We’re here to make international money movement feel local—driven by service, powered by innovation, and committed to delivering value beyond the transaction.
