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We are seeking an enthusiastic, organised and proactive Reception Manager to join our friendly and supportive GP practice in Sidmouth.
This is an exciting opportunity for an experienced people manager with excellent organisational, communication and leadership skills to play a key role in leading our reception and administration teams. Working closely with the leadership team, you will ensure the smooth day-to-day running of reception services, promote a compassionate patient-focused culture, and support the ongoing development of efficient administrative systems and patient access.
At Sid Valley Practice, we pride ourselves on our strong team culture, commitment to continuous improvement, and focus on delivering high quality care for our local community. We value collaboration, kindness and professionalism, and actively support professional development and training.
Key Responsibilities
· Lead and support the reception and administration teams, promoting high standards of customer service and professionalism.
· Manage staff rotas, absence, appraisals, training and day-to-day operational performance.
· Monitor patient interactions and telephone quality, providing coaching and feedback to support continuous improvement.
· Review and improve patient navigation, appointment utilisation and administrative processes to enhance patient experience and operational efficiency.
· Analyse performance data to identify trends and opportunities for service improvement.
· Support compliance with GDPR, information governance and practice policies.
· Champion a compassionate, patient-centred culture, ensuring all administrative staff demonstrate teamwork, respect and professionalism.
Desired Skills and Experience
· Previous experience managing or supervising a team in a busy customer-facing environment.
· Excellent leadership, organisational and people management skills.
· Strong communication skills with the ability to coach, motivate and develop others.
· Experience managing staff rotas, performance and service delivery.
· Ability to analyse information and identify opportunities to improve processes and patient experience.
· Good IT skills and confidence using clinical or administrative systems.
· Knowledge of primary care or NHS services is desirable but not essential.
What We Offer
· A supportive and inclusive working environment
· Opportunity to lead and develop an established reception and administration team.
· Involvement in service improvement and practice development
· Access to training and professional development opportunities
· Flexible working arrangements where possible
· NHS Pension Scheme membership
If you are an approachable and motivated leader who is passionate about delivering excellent patient service, supporting colleagues and driving continuous improvement, we would love to hear from you.
Job Type: Permanent, part‑time
Salary: £26,500 – £28,200 annual salary, dependent on experience. 35 hours per week, 08.00am – 3.30pm, Monday to Friday. Possibility for flexibility around working hours.
How to Apply:
Please contact: Steph Raistrick at [email protected] to request an application form, job description and person specification.
Closing date: Midday on Monday 17th August 2026. Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
Date for interviews: Thursday 20th August 2026
Pay: £26,500.00-£28,200.00 per year
Benefits:
- Company events
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
