PRIVATE MEDICAL | ADDITIONAL HOLIDAYS | EASY COMMISSION | OVERTIME AVAILABLE
Are you seeking a fresh challenge in your life?
Pest Control is a dynamic industry that requires individuals with exceptional analytical abilities – those who leave no stone unturned. We're searching for individuals who possess a passion for nature and a commitment to safeguarding public health, ensuring that our customers and their properties remain pest-free.
We are in need of individuals who provide top-notch customer service, fulfilling their commitments, all while working for a company that prioritizes your training and development, and values your contributions!
So, who are we?
Contego stands as one of the UK's fastest-growing pest control companies, delivering what we believe to be the finest customer experience in the industry for anyone in need of pest control services. We are a team-oriented business that cares for and appreciates our team members and their contributions to our expansion. We're ambitious, yet we maintain a hands-on approach to supporting our teams...
Through growing contracts our development is continuous, and as a result, we are offering an exciting opportunity for an experienced escalation manager to join our team.
What will my role entail?
The position will be fast-paced and demanding, focusing on troubleshooting pest-related issues for our diverse clientele to address their pest concerns. We believe in delivering outstanding customer service and problem-solving – it's the heart of our business.
You'll be working 40 hours per week, with overtime available.
This van-based role will involve inspections and treatments for both commercial and residential properties, site surveys, and offering guidance to customers. Problem-solving and risk reduction are central to the way we work.
Key responsibilities will include:
- Completing high level inspections to technically challenging sites.
- Implementing robust treatment plans with the aim to reduce Pest Risk.
- Offer guidance on treatment plans to technicians who maintain sites that have gone to ‘Escalation/ High Risk’ status.
- Communicate clearly to clients at all levels the expectations & outcomes of the Escalation process.
- Communicate clearly to Contego the status of sites in Escalation and projected outcomes.
- Carry out site meetings to discuss sites currently in Escalation delivering information on treatment progress as needed.
- Provide cost information for Escalation treatment plans if this falls outside of contract specifications.
What are we looking for in an individual?
- BPCA/RSPH Level 2 or Level 3 qualification in pest management.
- Valid driver's license
- Proficiency in using apps and smartphones.
- Strong written communication skills, with the ability to create meaningful, informative reports.
- A positive mindset even in stressful situations – we appreciate those who enjoy their work.
- Excellent verbal communication skills and confidence when interacting with customers of all backgrounds.
- The ability to work independently while knowing that support is always available, of course.
What benefits can you expect?
- A competitive salary.
- No cap on commission for sales.
- Additional days of holiday entitlement for each year of service after two years (up to 25 days).
- A company van.
- Company-provided mobile.
- Private medical coverage.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company car
- Company pension
- Private medical insurance
Experience:
- pest control: 1 year (preferred)
Work Location: On the road
