Complaints & Quality Assurance Officer
37 hours per week - Permanent
Based from: Horspath, Cowley Marsh & Cutteslowe depot with an opportunity to work 1 day per week from home upon completion of probation.
Are you passionate about exceptional service delivery while making a positive impact on your community?
At ODS, we believe in balancing profit with purpose. We're dedicated to serving our commercial clients and the residents of Oxford with top-notch services. As a Complaints & QA Officer, you’ll analysing the service delivery to ensure the expected standards are being met and utilising the learnings to improve customer experience.
Perks of joining us at ODS: -
- Comprehensive pension scheme (LGPS)
- Generous 29 days of annual leave, plus bank holidays (increasing to 33 days after 5 years)
- Access to subsidised leisure memberships
- Employee Assistance Programme
If you're ready to be part of an organisation that supports the community and offers you the chance to make a real difference in your role, we want to hear from you!
Applications must be made via our online portal - https://www.odsgroup.co.uk/Careers
Closing Date for applications: 19/07/2026
Please Note: All vacancies close at midnight on the stated closing date.
Pay: £38,275.00-£39,248.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay
Ability to commute/relocate:
- Oxford OX4 2HH: reliably commute or plan to relocate before starting work (required)
Experience:
- GDPR: 1 year (required)
- Complaint handling: 1 year (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
