Build a Career Where Your Growth Matters
At Rightpath Insurance Solutions, we're passionate about helping people when they need support most.
Through our specialist brands, including Sentry Solutions, Rightpath Claims, and Protect Claims, we deliver market-leading claims management services across a range of niche insurance products. We've been recognised through multiple industry awards, and we're especially proud of our reputation for developing talented people into technical specialists, team leaders, and managers.
Our specialist products include:
- Accident & Health
- Income Protection
- Personal Accident
Everything we do is guided by our TEAS Cornerstones:
✅ Teamwork
✅ Excellence
✅ Accuracy
✅ Satisfaction
If these values resonate with you, we'd love to welcome you to our growing team.
About the Role
Whether you're looking to start your career in insurance or you're an experienced claims professional ready for your next challenge, this could be the opportunity you've been looking for.
As a Claims Handler, you'll play a key role in supporting customers through the claims process. You'll investigate and assess claims, calculate settlements, communicate with customers, and work alongside experienced technical specialists and industry experts.
For those new to insurance, full training and support will be provided. For experienced candidates, there will be opportunities to build on your existing knowledge and progress your career within a growing organisation.
This role reports directly to the Operations Manager and offers genuine opportunities for progression, development, and long-term career growth.
What You'll Be Doing
Your day-to-day responsibilities will include:
- Managing a portfolio of Accident & Health claims with a high degree of accuracy
- Handling claims relating to Travel, Personal Accident, Income Protection, and Hospital Cash Plans
- Reviewing policies and validating insurance cover
- Assessing claims and calculating settlement values
- Updating claims systems and maintaining accurate records
- Processing incoming correspondence and documentation
- Speaking with customers by phone and email
- Resolving customer queries professionally and efficiently
- Delivering excellent customer service and maintaining customer satisfaction standards
- Working collaboratively with colleagues, specialists, and management to achieve team goals
- Supporting wider business activities as required
What Makes You a Great Fit?
We're looking for someone who combines attention to detail with excellent people skills.
You'll likely thrive in this role if you:
- Have a positive, proactive attitude
- Enjoy solving problems and finding solutions
- Take ownership of your work and responsibilities
- Have strong attention to detail and accuracy
- Can empathise with customers during challenging situations
- Are organised and able to manage multiple priorities
- Remain calm and professional under pressure
- Enjoy working as part of a supportive team
Skills & Experience
We'd love to hear from people who have:
- Strong communication and interpersonal skills
- Confidence speaking with customers and colleagues
- Excellent listening skills
- Good attention to detail
- Strong organisational and time-management skills
- The ability to learn and adapt quickly
- A customer-focused approach
- Strong problem-solving abilities
Previous insurance or claims experience is welcome but not essential, as full training can be provided for the right person.
Training & Qualifications
- Full training provided on our bespoke systems and claims processes
- GCSE Maths and English (or equivalent) essential
- Additional qualifications or relevant experience advantageous
Why Join Rightpath?
✅ Clear career progression opportunities
✅ Comprehensive training and professional development
✅ Supportive management and collaborative team culture
✅ Exposure to specialist insurance products and industry experts
✅ Genuine opportunities to grow based on performance and ambition
✅ Be part of an ambitious, award-recognised, and expanding business
Your Future Starts Here
At Rightpath, we're committed to helping our people reach their full potential. Whether you're taking your first step into insurance or bringing valuable experience with you, we'll provide the support, training, and opportunities to help you succeed.
If you're ambitious, customer-focused, and ready to build a rewarding career, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
Work Location: In person
