Job Summary
We are seeking a highly organised and proactive Office Manager to oversee the day-to-day administrative operations of our family run business. The successful candidate will play a key role in ensuring the smooth running of the office, supporting multiple departments, managing customer orders, maintaining accurate financial records, and assisting with credit control activities. This position requires excellent organisational skills, attention to detail, and the ability to manage a varied workload in a fast-paced environment.
Key Responsibilities
Administration & Office Management
- Manage the day-to-day operations of the office and ensure efficient administrative processes.
- Maintain office records, filing systems, and company documentation.
- Handle incoming calls, emails, and correspondence professionally.
- Order and maintain office supplies and equipment.
- Support management with ad hoc administrative tasks and projects.
Order Processing & Customer Support
- Process customer orders accurately and efficiently.
- Liaise with customers regarding orders, deliveries, and queries.
- Maintain accurate order records and update company systems as required.
- Resolve customer issues and provide excellent customer service.
Accounting & Finance Support
- Assist with day-to-day bookkeeping and financial administration.
- Raise sales invoices and process purchase invoices.
- Record and reconcile payments and receipts.
- Maintain accurate financial records and assist with reporting requirements.
Credit Control & Payment Collection
- Monitor outstanding customer accounts and aged debt reports.
- Contact customers regarding overdue invoices by phone and email.
- Follow up on outstanding payments in a professional and timely manner.
- Maintain accurate records of payment communications and agreements.
Skills & Experience
Essential
- Previous experience in an Office Manager, Office Administrator, or similar role.
- Strong administrative and organisational skills.
- Experience processing customer orders and managing office systems.
- Good understanding of bookkeeping and accounting principles.
- Experience with invoicing, reconciliations, and credit control.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication and customer service skills.
- Ability to prioritise workload and work independently.
- High level of accuracy and attention to detail.
Personal Attributes
- Professional and reliable.
- Self-motivated and proactive.
- Strong problem-solving abilities.
- Excellent interpersonal skills.
- Ability to handle confidential information with discretion.
Pay: From £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
