We are looking for an experienced ServiceNow HRSD consultant to join our growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.
You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with technology.
This is an opportunity to bring immediate value as an HRSD consultant, contributing to solution design, supporting customer engagement and delivery guidance with your good understanding of HR enabling ServiceNow capabilities and core HR functions or journeys, working closely with our ServiceNow BA's and developers for global clients in a leading transformation organisation.
What you will be responsible for:
Solution & Advisory Support
- Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
- Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
- Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
- Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.
Client advisory and strategy
- Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
- Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
- Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
- Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.
Business development
- Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.
- Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery.
- Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.
What makes this role unique
- Opportunity to work on high-impact transformation programmes across global enterprises
- A clear pathway into senior consulting roles.
- Work within Capgemini’s strong ServiceNow ecosystem and partnerships
