Are you looking for a full time position in Admin / Customer care?
We are looking a for a friendly and professional person to join our family run business.
We have been established since 2006, we are an award winning retailer with one of the largest showrooms in the UK.
* Firstly, We must state that we do have a large office dog on the premises at all times. So please take this into consideration before reading on.
The hours are Monday - Friday 9:00-5:30 (Normally arriving for 8:45am to get in and set up, and closing the showroom at 5:30 to be away by 5:45pm)
Although the role is primarily set across weekdays, including one weekend per month on a rota basis. We may ask for additional weekend cover to help with team holiday cover, or cover during shows if we have a showroom cover shortage. But we would always consult in advance and give significant notice.
The Job: Admin and Client Aftercare
- Do you have experience within an administrative role, ideally in a retail environment?
- Do you have excellent planning and organisational skills?
- Do you have exceptional phone etiquette?
- Are you passionate for delivering exceptional customer service?
We are looking for someone with the following qualities:
- We’re looking for someone Trustworthy - Handling Customer data and Money Daily
- We’re looking for someone Reliable (Imperative in a small team)
- We’re looking for someone Responsible with excellent time management
- We’re looking for someone who can work in a team or independently
- We’re looking for someone who can use their initiative in our fast paced environment
- We’re looking for someone who has a very good attention to detail
- We’re looking for someone who can professionally and courteously communicate with customers
The role entails:
- Professionally communicating with customers via email
- Professionally communicating with customers via phone
- Professionally communicating with Suppliers and Contractors
- Professionally communicating the Team
- Assisting the sales team with processing orders and customer purchases.
- Sending customers digital quotes via email
- Invoicing customers
- Managing customers after-care plans and general scheduling
- Assisting customers in store either enquiries and purchases. We are a retail showroom
- Assitsing on the sales floor when required - you will develop and continually update your product knowledge and share your passion about our fantastic products.
Benefits:
- 28 Days per year paid Holiday
- 4 days per year paid sick
- Free On Site Parking
- Relaxed office environment based on mutual respect
- Christmas closure for entire Team break
- Team discounts on all products
- Team events
- Access to BrightHR - Including access to exclusive discounts and various levels of support (financial / relationship / bereavement and much more!)
- Salary : Circa £28k per Annum - Depending on experience
- Overtime & Commission benefits available
If you are interested in this role, please apply.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Towcester NN12 6GX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What attracted you to this position?
Experience:
- Administrative: 1 year (required)
Work Location: In person
