Customer Account Manager – Bristol
Salary: Circa £30,000 + Benefits
Company: Our Client
Location: Bristol
Hours: Monday – Friday, 08:30 – 17:00
Job Type: Full-Time, Permanent
About the Company
Our client is a successful and growing business operating within the distribution and industrial sector. Due to continued company growth, they are looking to recruit a proactive and customer-focused Customer Account Manager to join their team in Bristol.
This is an excellent opportunity for someone with experience in customer service, sales, account management, or a B2B environment who is looking to develop their career within a successful organisation.
Full training and ongoing development will be provided.
The Role
As a Customer Account Manager, you will be responsible for managing and developing relationships with an established customer base. You will deal with incoming enquiries, process orders, provide product information, and identify opportunities to increase sales.
The role is predominantly office-based and requires someone who enjoys speaking with customers, building strong relationships, and delivering an exceptional level of service.
Key Responsibilities
- Respond to incoming customer enquiries promptly and professionally via telephone and email.
- Manage and develop relationships with existing business customers.
- Process customer orders accurately and efficiently.
- Assist customers with order tracking, amendments, cancellations, and general enquiries.
- Develop a strong understanding of the company's products and services.
- Identify customer requirements and recommend appropriate solutions.
- Resolve customer issues and complaints effectively.
- Identify opportunities to upsell and cross-sell additional products and services.
- Follow up quotations and customer enquiries to maximise sales opportunities.
- Maintain accurate customer records and ensure all information is kept up to date.
- Work closely with internal teams to ensure customers receive an efficient and seamless service.
- Maintain a professional, friendly, and customer-focused approach at all times.
What We're Looking For
- Previous experience within Customer Service, Sales, Account Management, Internal Sales, or a B2B environment would be advantageous.
- Excellent telephone and email communication skills.
- Strong customer service and relationship-building abilities.
- Confident dealing with customers and understanding their requirements.
- Good organisational and time-management skills.
- Strong attention to detail, particularly when processing customer orders.
- Commercial awareness with the ability to identify additional sales opportunities.
- Positive, proactive, and willing-to-learn attitude.
- Ability to work effectively both independently and as part of a wider team.
Industry experience is advantageous but not essential – full training will be provided.
What's on Offer
- Basic salary circa £29,000, depending on experience and skills.
- Monday to Friday, 08:30 – 17:00.
- Full-time, permanent position.
- Full training and ongoing development.
- Company pension scheme.
- Employee discount.
- Life insurance.
- Free on-site parking.
- Long-term career progression opportunities.
Start People are acting as the recruitment agency on behalf of our client for this vacancy.
COMPT
Pay: £28,500.00-£30,000.00 per year
Work Location: In person
