Receptionist
Location: Falmouth, Cornwall
Salary: Up to £26,630 per annum
Hotel: The Royal Duchy
Deadline to apply: 21st August 2026
Hours per week: 40 hours per week including evenings, weekends and public holidays
Why Join Us?
- Share of staff tips that are given out monthly
- Training & progression opportunities
- 10% discount at any Brend Collection establishment
- Discounted hotel stays at any Brend Collection establishment
- Access to Hospitality Rewards, which include 100's of discounts, from Boots to Asda.
- Access to Hospitality Action Employee Assistance Program which includes support around mental health, financial difficulties, addiction & more.
What will I be doing?
As a Receptionist at The Royal Duchy Hotel, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Record and control hotel bookings with accuracy and effectiveness
- Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
- Completing day to day office administrative tasks including hotel banking
- Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
- Ensure workstation and office is tidy and equipment is in working order
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
To successfully fill this role as Receptionist at The Royal Duchy Hotel you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn
- Good communication skills
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in a team
Although previous experience would be beneficial, it is not essential as full training will be provided.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
