Night/Porter Manager
Location: The Royal & Fortescue Hotel, EX31 1HG
Salary: £106 per night (Tuesday through to Saturday)
Hotel: The Royal & Fortescue Hotel
Deadline to apply: 29/08/2026
Hours per week: 40
Why Join Us?
- Share of staff tips that are given out monthly
- Training & progression opportunities
- 10% discount at any Brend Collection establishment
- Discounted hotel stays at any Brend Collection establishment
- Access to Hospitality Rewards, which include 100s of discounts, from Boots to Asda.
- Access to Hospitality Action Employee Assistance Program which includes support around mental health, financial difficulties, addiction & more.
What will I be doing?
As a Night Porter/Manager atThe Royal & Fortescue Hotel you are responsible for ensuring hotel safety including extensive security checks, cleaning public areas and catering to any guests needs throughout your shift. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Extensive Health & Safety checks including all internal and external doors and windows are locked, keeping intruders out, noting any strange activities, and regular patrols of the hotel grounds.
- Deal with internal and external calls in an expeditious manner, recording and passing on messages
- Provide room service including food and beverages to all guests
- Provide check-in and check out service
- Deliver newspapers to all rooms and any other departmental tasks
- Friendly and professional customer service when dealing with customers
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
- Prepare Front of House area for the following day
What are we looking for?
To successfully fill this role as Night Porter/Manager at The Royal & Fortescue Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn
- Good communication skills
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations
- Ability to work on your own
- Responsible nature and happy to work alone
Although previous experience would be beneficial, it is not essential as full training will be provided.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
