We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
Do you have previous finance administration or customer service experience with excellent numeracy skills? If so, we’re currently looking for two Credit Controllers to join us at our Glasgow site and you could be just what we’re looking for!
You will be responsible for managing the day-to-day credit risk on a defined debtor list, involving the collection of overdue accounts, follow up of short payments, credit limit assessment, and effective query management.
You will create productive working relationships with the different levels within all brands. Manage accounts appropriately within parameters and business needs.
Responsibilities will include: -
- Effectively contribute to the ‘collection performance’ of STARK to reduce Daily Sales Outstanding (DSO) by minimizing the risk of bad debts
- Proactively target delinquent accounts for timely collection of cash in line with the company’s cash and overdue debt targets.
- Manage and mitigate the risk relating to customer credit limits in line with company procedures.
- Provide outstanding levels of customer service to internal and external customers.
- Maximize sales opportunities within a defined customer base by effectively managing credit limits.
- Follow up quickly and effectively any short payments made by customers.
- Address/update all stop maintenance and over trading issues in accordance with Company policy and procedures.
- Effectively contribute to the handling of all incoming and outgoing calls to ensure they are dealt with in a professional manner and meet agreed Company targets
- Undertake administrative duties as appropriate and ensure the system is updated accordingly e.g. copy invoice/statement requests etc.
- Maintain and monitor the customer query database in order that queries are addressed and resolved efficiently and effectively.
Experience and Skills Required: -
- Previous customer service experience, gained either in a B2B or B2C environment.
- Excellent numeracy and analytical skills.
- Positive attitude and the desire to work as part of an effective team.
- Strong problem-solving skills.
- The ability to communicate with people at all levels.
- The ability tow ork to strict deadlines.
- IT proficient with the ability to pick up new systems quickly and with ease.
- Any finance experience would be advantageous.
What’s in it for you?
- Competitive Base salary
- Discretionary bonus
- Hybrid working – 3 days office based, 2 day working from home
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
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