Job Title: Service Delivery Manager
Function: Information Technology
Location: Nottingham/Hybrid
Salary: £51,703 with potential to rise to £60,827 over 3 years
Closing Date: 19th June 2026
NHS Supply Chain currently has an opportunity for a Service Delivery Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.
NHS Supply Chain IT operates a Service Integration and Management (SIAM) model – OneIT – with five different Service Providers delivering the end-to-end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management, and Cyber Security.
We’re looking for an experienced Service Delivery Manager to oversee the delivery of Technology Services from our Supporting Technology and Infrastructure partners into the NHS Supply Chain. In this role, you’ll be responsible for ensuring services are delivered in line with contractual obligations, meeting agreed plans and KPIs. You’ll lead and coordinate IT delivery partners to maintain reliable, high-performing day-to-day operations. You’ll also work closely with business teams and stakeholders to support the design and delivery of projects and service enhancements. Your input will help shape the future roadmap, driving continuous improvement and reducing technical debt. You’ll take ownership of stakeholder relationships, ensuring IT services meet business expectations and are delivered to the required standards. You’ll also work across broader governance areas – including IT security, product selection, and change delivery – ensuring all systems, applications, and networks remain secure, available, and fit for purpose.
Produce and analyse comprehensive monthly service reports, using data-driven insights to monitor SLAs, KPIs, and OKRs in partnership with IT providers.
Act as the primary point of contact for IT partners, managing performance, conducting regular governance reviews, and responsible for ensuring contractual compliance.
Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at [email protected]
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
