Job Summary
We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our esteemed establishment at The Lion Hotel consisting of 40 bedrooms and full fledged Food & Beverage Services. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining the highest standards of hospitality. A strong background in hotel management, leadership, and guest services is essential to drive the success of our hotel. Multilingual or bilingual abilities are highly desirable to facilitate communication with diverse clientele and staff. This role offers an exciting opportunity for a proactive professional to lead a dedicated team in a vibrant hospitality environment.
Responsibilities
- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services
- Lead and supervise hotel staff, providing guidance, training, and performance evaluations to ensure high standards of service
- Manage guest relations to ensure satisfaction and resolve any issues promptly and professionally
- Coordinate with Directors to recruit, onboard, and retain qualified personnel
- Develop and implement operational policies and procedures to optimise efficiency and guest experience
- Monitor financial performance, including budgeting and cost control measures
- Ensure compliance with health & safety regulations and hotel policies
- Promote a positive work environment that encourages teamwork and professional development
- Foster relationships with local community partners and vendors to enhance hotel offerings
Qualifications
- Proven experience in hotel management or a similar role within the hospitality sector
- Demonstrable supervising experience with a track record of leading successful teams
- Strong knowledge of guest services, hospitality standards, and operational procedures
- Excellent organisational skills with the ability to manage multiple priorities effectively
- Multilingual or bilingual skills are highly desirable to communicate effectively with diverse guests and staff
- Leadership qualities with a proactive approach to problem-solving and decision-making
- Previous experience in team management is preferred but not essential
- A passion for delivering outstanding guest experiences and maintaining high service standards
Job Types: Full-time, Permanent
Pay: £28,000.00-£36,000.00 per year
Benefits:
- Bereavement leave
- Discounted or free food
- Employee discount
- Employee mentoring programme
- UK visa sponsorship
Work Location: In person
