At CoByEx, we believe exceptional customer service isn't just about answering questions. It's about building trust, solving problems, and creating experiences that customers remember for all the right reasons.
We're looking for a Customer Support representative who is passionate about helping people, thrives on finding solutions, and enjoys making every customer interaction count.
If you're the type of person who loves turning a problem into a positive outcome and takes pride in delivering outstanding service, we'd love to hear from you.
What You'll Be Doing
No two days are the same, but you'll be:
✅ Supporting customers via phone, email and online enquiries
✅ Resolving queries quickly, professionally and accurately
✅ Building positive relationships with customers and partners
✅ Investigating and solving issues from start to finish
✅ Updating customer records and maintaining accurate information
✅ Working closely with colleagues across multiple departments
✅ Identifying opportunities to improve customer experiences and internal processes
Most importantly, you'll be ensuring every customer feels valued, listened to and supported.
What We're Looking For
We're not looking for someone who simply answers calls.
We're looking for someone who:
✔ Genuinely enjoys helping people
✔ Has excellent verbal and written communication skills
✔ Remains calm and positive under pressure
✔ Is highly organised and can manage multiple priorities
✔ Has strong attention to detail
✔ Takes ownership and sees issues through to resolution
✔ Is confident using Microsoft Office and business systems including CRM
✔ Brings a positive attitude and a team-first approach
Experience
Previous customer service, customer support, administration, contact centre or account support experience would be advantageous, but attitude and willingness to learn are just as important.
Why Join CoByEx?
We know great people make great businesses.
When you join us, you'll become part of a supportive team that values collaboration, development and recognising success.
Benefits Include:
⭐ Career development opportunities
⭐ Ongoing training and support
⭐ Employee wellbeing initiatives
⭐ Friendly and supportive team environment
⭐ Recognition and reward programmes
The Difference You'll Make
Every enquiry you handle, every issue you solve and every customer you support contributes directly to our reputation and success.
You won't just be answering questions.
You'll be helping people when they need us most.
Ready to Join Us?
If you're passionate about customer service, enjoy problem-solving and want to work for a business that values its people, we'd love to hear from you.
Apply today and become part of the team that keeps our customers at the heart of everything we do.
Pay: From £27,500.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free fitness classes
- Free parking
- On-site gym
- On-site parking
- Referral programme
Work Location: In person
