This is an exciting 12-month secondment opportunity to lead Hospital Services across the South and East Region, covering Colindale, Tooting, Basildon and Cambridge. You will provide leadership across a geographically dispersed service that plays a vital role in ensuring hospitals receive the blood components they need to support patient care and save lives.
Reporting to the Regional Operations Manager, you will be responsible for delivering safe, efficient and compliant Hospital Services operations, leading teams, performance, resources and continuous improvement across the region. Working closely with stakeholders across the blood supply chain, you will help ensure a resilient, customer-focused service that consistently meets quality and operational standards.
This is an on-site regional leadership role. The successful candidate must be based at one of the regional locations and spend the majority of their time supporting teams and operations across the region. Regular travel between sites will be required.
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Lead and manage the Regional Hospital Services function, ensuring the safe, efficient and effective delivery of blood supply services.
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Work collaboratively with stakeholders across the blood supply chain to maintain appropriate blood stock levels and continuity of supply.
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Monitor performance, quality and regulatory compliance, ensuring corrective and preventative actions are implemented where required.
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Develop and maintain strong relationships with hospitals, customer service teams and operational colleagues to enhance service delivery.
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Lead and develop a multi-skilled workforce, fostering a culture of continuous improvement, engagement and high performance.
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Manage departmental budgets, resources and assets to support service delivery and achieve financial targets.
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Analyse operational performance data and identify opportunities to improve efficiency, quality and customer satisfaction.
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Lead local implementation of service developments, operational change programmes and new ways of working.
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Act as Critical Incident Manager on a rotational basis to support service continuity and operational resilience.
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Contribute to the development and implementation of regional and national policies, procedures and service improvements.
Experience and Knowledge
- Significant senior management experience within a relevant environment such as the NHS, healthcare, pharmaceuticals, logistics or supply chain operations.
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Proven leadership and people management skills, including performance management, staff development and leading teams through change.
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Excellent communication and stakeholder engagement skills, with the ability to build effective working relationships at all levels.
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Strong analytical skills, with the ability to interpret complex information, make informed decisions and drive service improvements.
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Experience managing budgets, operational performance and service delivery within a complex environment.
Qualifications and Training
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Master's level qualification, relevant professional qualification (such as FIBMS), or equivalent experience demonstrating capability at Master's level.
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Significant study in management techniques.
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Membership of an appropriate professional body, such as the British Blood Transfusion Society or Institute of Biomedical Science.
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Postgraduate management and/or project management qualification.
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Commitment to continuing professional development (CPD).
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
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Hybrid working arrangements because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
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Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
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Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
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Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
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Read about our application process
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Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
This vacancy will close at 23:59pm on Thursday 20th August 2026.
The assessment process for this role will include a single interview.
Interviews are anticipated to be held on w/c 7th September subject to confirmation. Interviews will be face-to-face at Basildon Centre.
For informal enquiries please contact
Name: Andy Perry
Job Title: Regional Operations Manager Ops South East
Contact Details: Email [email protected]
