Pay: starting from £26,436.80 per year
Job Description:
Diamond-Box Limited are a well established corrugated cardboard packaging company currently located in West Bromwich. We are part of the Eren Group of Companies which is one of the largest companies in Turkey. The Eren Group have invested heavily in new premises located in Bilston and we are undergoing massive growth and will be moving to work under 1 roof at the beginning of 2027. We are therefore, seeking a highly organised and proactive Administrator to join our customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in house system ABACA
Duties
- Manage and update customer information using the in-house system ABACA for which experience is highly desirable
- ensure data accuracy and accessibility.
- process sales orders, quotations and be the point of contact for customers
- Provide exceptional customer service by responding promptly to client inquiries via email, telephone
- Customer order updates and development including customer feedback
- Working with the external sales team and providing support
- Raising purchase orders and liaison with suppliers
- Ensure timely completion of all administrative duties while adhering to organisational policies.
- Other duties that may arise within the customer service team including sickness and holiday cover.
(This is not an exhaustive list and other duties may be assigned for which training will be provided.)
Person Specification
- You should be computer literate and have experience ideally of using Abaca
- Experience dealing with customers and providing quotations
- Dealing with customer complaints and problem solving
- Able to work on your own initiative as well as part of a team
- Self motivated, confident and focused
- Professional, courteous and a team player
- Strong organisational skills with the ability to prioritise tasks efficiently.
- Excellent communication skills in English, both written and verbal.
- Proven experience in sales administration or a similar administrative role
- Exceptional time management skills to handle multiple tasks simultaneously.
- Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.
- Preference given to candidates with packaging manufacturing environment experience
- TRAINING WILL BE AVAILABLE FOR THE RIGHT APPLICANT
Pay: From £26,436.80 per year
Benefits:
- Canteen
- Company pension
- Free parking
- On-site parking
Work Location: In person
