Job Advert
Customer Service Assistant - Full Time
The Deck Restaurant & The Engine Room, Ocean Exmouth
Full Time or Part Time will be considered
Looking for a role where no two shifts are the same?
We’re excited to be growing the team at The Deck Restaurant and The Engine Room, located at Ocean Exmouth.
Across the two areas, we're a hub for live sport, live music, quizzes, events, great food, and memorable nights out. We're proud to be a key part of the local community and we're looking for enthusiastic, customer-focused people to help us create an outstanding experience for every guest who walks through our doors.
If you thrive in a fast-paced environment, enjoy meeting people, and want to be part of a friendly and energetic team, we'd love to hear from you.
What You'll Be Doing
As a Customer Service Assistant, you'll be at the heart of the customer experience, helping to create the welcoming atmosphere that keeps people coming back.
Your responsibilities will include:
- Providing friendly and attentive service to customers
- Taking food and drink orders and serving customers efficiently
- Preparing and serving drinks in line with company standards
- Supporting live sport, entertainment, quiz nights, and special events
- Creating a positive, welcoming atmosphere for all guests
- Maintaining high standards of cleanliness and presentation throughout the venue
- Processing payments and handling customer enquiries
- Working as part of a close-knit team to deliver great service during busy periods
- Helping with set-up and close-down duties as required
What We're Looking For
We're looking for people who bring enthusiasm, personality, and a passion for great customer service.
You'll be:
- Friendly, approachable, and confident talking to customers
- A strong team player who enjoys working with others
- Reliable, flexible, and willing to get stuck in
- Comfortable working in a fast-paced hospitality environment
- Passionate about delivering a great customer experience
- Available to work evenings, weekends, and busy event periods
Previous experience in hospitality, bars, restaurants, leisure, or customer-facing roles would be an advantage, but full training will be provided.
Most importantly, we're looking for people with a positive attitude and a genuine desire to make every visit enjoyable for our customers.
Why Join the team at Ocean?
This isn't just another hospitality role.
It's an opportunity to:
- Be part of a vibrant and growing local venue
- Work alongside a supportive and friendly team
- Meet new people and build valuable customer service skills
- Play a key role in creating memorable experiences for our customers
- Gain experience across a variety of events, live sport, and entertainment nights
Why Join LED?
At LED, we're all about people – our communities, our customers, and our teams. We invest in our people and create opportunities for everyone to grow and develop.
Benefits Include:
- 23–28 days annual leave (pro rata) plus bank holidays
- Enhanced sickness pay scheme (post-probation)
- Free gym, swim, and exercise classes
- Staff Perks Discount Card (up to 20% off food outlets)
- My Staff Shop savings scheme
- Employee Assistance Programme and counselling support
- Annual leave purchase scheme
- Flexible working opportunities
- Pension scheme
- Voluntary health cash plan
- Above & Beyond Award Scheme
Plus:
- Free bowling for you and your household at Ocean, Exmouth
- Free soft play for your dependants at Ocean, Exmouth
Our Mission & Values
Mission: Help people feel better and get more out of life.
Values:
Care | Collaborate | Excel | Trust
Diversity & Inclusion
We welcome applications from all backgrounds and abilities. What matters most is your passion for people, commitment to great service, and desire to be part of a team that creates experiences our community loves.
