The Administration Assistant will provide an efficient administration and clerical service to support clinicians and professionals within the Child and Adolescent Mental Health Service. The post holder will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department. The post holder should assist in the implementation of all Health Board policies and procedures.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
The main duties of the role include:
To communicate with patients, carers, medical, nursing, psychology and social work staff and any other staff involved in patient care within the Health Board, Local Authority or external agencies.
To receive and transmit routine information in person or by phone using tact, persuasion and empathy when dealing with distressed patients and carers
Undertake data entry work using Health Board and Local Authority system
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
The main duties of the role include:
To communicate with patient, carers, medical, nursing, psychology and social work staff and any other staff involved in patient care within the Health Board, Local Authority or external agencies.
To receive and transmit routine information in person or by phone using tact, persuasion and empathy when dealing with distressed patients and carers
Undertake data entry work using Health Board and Local Authority systems
Please refer to the Job Description for a more detailed description of the main responsibilities.
