We are looking for an experienced Receptionist to be the face of our Private Bank offices in Mayfair and deliver a first-class front-of-house experience for clients and colleagues. This is a varied, fast-paced role covering client welcome, meeting room coordination, and switchboard support—ideal for someone who’s professional, organised, and enjoys making things run smoothly.
Key responsibilities
-
Provide a first-class reception service to clients and stakeholders at the PBUK Mayfair offices.
-
Meet and greet clients, notify hosts of arrivals, and escort visitors to the appropriate meeting room within the client suite.
-
Manage a high volume of meeting room bookings via the reception inbox, ensuring details are accurate (including refreshments/lunches) and coordinating with catering, including last-minute changes.
-
Maintain presentation standards across client areas and meeting rooms, escalating issues to cleaning and ensuring branded stationery (pens/notepads) is well stocked.
-
Support ad-hoc requests (e.g., Wi-Fi access, system use, printing) and liaise with IT/AV teams to resolve requirements promptly.
-
Provide switchboard coverage (ground floor), answering, screening, and transferring calls to the correct colleagues efficiently.
Key skills / requirements
-
Experienced front-office Receptionist with friendly, professional manner with a strong focus on client service and attention to detail.
-
Experienced in communicating with senior stakeholders, bank executives and UHNW & HNW clientele at the highest level.
-
Highly organised, able to manage competing priorities and a busy inbox in a fast-paced environment.
-
Proactive attitude, with a willingness to be flexible and support wider office needs.
-
Experienced in using office systems and technology (e.g., room booking tools, printing, Wi-Fi access processes) and coordinating with IT/AV.
-
Able to work rotational shifts between 08:00–18:00, based on a 35-hour week.
Shift pattern: Rotational shifts between 08:00–18:00 (35 hours/week).
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].
