Are you looking for a Guest Relations Manager (all genders) to manage take care of our guest experience as full-time job? Perfect! That's exactly what we offer!
OUR OFFER
75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)
subsidized language courses
100% coverage of your public transport costs (job ticket)
support for your further education in the form of various trainings
Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private and health-related challenges
Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
Seniority bonuses in the form of cash bonuses and additional vacation days
YOUR JOB
You are the primary point of contact for guests regarding questions, requests, and complaints
You ensure a positive guest journey from first contact to departure
You handle and respond to online reviews
You will collaborate closely with housekeeping, F&B, and events teams
You organise and support guest events & community activities
You make sure to uphold quality and service standards
YOUR PROFILE
You have strong communication skills and a genuine service mindset
You are friendly, have an open personality with a passion for working with international guests
Working in a team comes easy to you
You have strong organisational skills and a proactive attitude
You are resilient and flexible including willingness to work shifts, also weekends and public holidays
You have solution-oriented thinking and solid complaint management skills
Fluent in English additional languages are a plus
We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).
Apply now!
