Assistant Front of House Manager
A new opportunity for an Assistant Front of House Manager to join our Front of House team at Lucknam Park Hotel & Spa to assist with leading, motivating and directing an established team and has experience. You will be responsible for delivering a consistently high standard of service ensuring that all our guests’ needs and requests are met in a professional and timely manner. This is a diverse role where the successful applicant will be required to multitask and remain calm under pressure.
Please be advised that this role will involve duty management shifts, valet parking, lifting and carrying guest luggage and general assistance as and when required to our guests requests and business levels.
Due to insurance reasons, all applicants must be 18 years old or over.
Experience and skills required for the Assistant Front of House Manager role:
- Ability to assist in leading, motivating and training a team
- Experience in a hotel reception role is essential – within a comparable property would be a distinct advantage
- Ability to valet park cars, UK driving licence and experience is essential
- Experience and an understanding of hotel computer systems – Opera would be advantageous
- Initiative and the ability to remain calm under pressure
- Assist with leading the reservation team ensuring that booking and phone standard operational procedures are always followed and that guest journey is smooth and all details are correctly collected and inserted in the system.
- Carry out staff training for the reception team and reservations team
- Prepare and keep up to date the SOP for front of house and reservations
- Strive to achieve each month’s budget and above, both in room & cottage nights and all revenue
- Assist with checking room availability and room categories to maximise revenue
- Assist with analysing daily reservation activity, identify booking patterns and action daily/weekly team goals.
- To attend meetings and training sessions as required
- To fulfil duty management shifts as and when required
- Assist with complaint handling and guest feedback in a timely manner
We are offering a competitive salary for a full time position working 40 hours over 5 days. Shifts will be allocated on a weekly basis according to business needs and will include early mornings, evenings, weekends and Public/Bank Holidays.
Due to the location of the property it is advisable to have your own transport.
To apply please forward a copy of your current CV.
In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. If you do not already have the right to live and work in the UK please do not apply as we cannot help with obtaining the relevant visas.
Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Chippenham SN14 8AZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
