Forever Timber – Trowbridge Garden Centre
Forever Timber is looking for an organised, proactive and customer-focused Sales & Business Support Executive to join our team at our showroom based at Trowbridge Garden Centre.
We specialise in premium timber garden buildings and outdoor living structures, helping customers create beautiful outdoor spaces with high-quality log cabins, garden rooms, summerhouses, gazebos, pergolas and a wide range of related products.
This is an exciting opportunity for someone who enjoys working with customers but also takes pride in being organised, detail-oriented and ensuring everything behind the scenes runs efficiently. As a small and growing business, you'll play an important role in supporting both our customers and the day-to-day running of the business.
About the Role
This is a varied role combining customer sales with business support and administration. You'll be responsible for assisting customers throughout the sales journey while supporting the smooth day-to-day operation of the showroom through CRM management, quotations, order processing, administration and finance support.
No two days are the same, making this an ideal opportunity for someone who enjoys variety, takes ownership of their work and is equally comfortable speaking with customers as they are keeping everything organised behind the scenes.
We are open to applications from both part-time and full-time candidates and are focused on finding the right person for the role. Working hours and salary will be agreed based on the successful applicant's experience, availability and the needs of the business.
All positions are offered on a salaried basis, with remuneration reflecting the agreed hours, responsibilities and level of experience. There is also the opportunity to earn performance-based bonuses, rewarding individual contribution and the continued success of the business.
Key Responsibilities
- Welcoming customers to the showroom and providing an excellent customer experience.
- Advising customers on our range of premium timber garden buildings and outdoor living products.
- Preparing quotations and following up customer enquiries.
- Managing customer enquiries, quotations and sales activity using our CRM system.
- Processing customer orders accurately and efficiently.
- Maintaining accurate customer records and documentation.
- Supporting day-to-day administration and ensuring business processes run smoothly.
- Assisting with finance administration, including invoicing, payments and customer account queries.
- Liaising with customers, suppliers and colleagues to ensure orders progress efficiently.
- Developing a thorough understanding of the Lugarde product range and specifications.
- Maintaining the presentation and organisation of the showroom and display areas.
- Working collaboratively with colleagues to support the continued success of the business.
About You
We're looking for someone who:
- Is organised, reliable and has excellent attention to detail.
- Enjoys helping customers and building positive relationships.
- Has previous experience in administration, sales support, customer service or retail.
- Is confident using computer systems and willing to learn our CRM software.
- Has excellent organisational and time management skills.
- Can prioritise tasks and manage multiple responsibilities effectively.
- Communicates confidently with customers, suppliers and colleagues.
- Is proactive, self-motivated and enjoys taking ownership of their work.
- Enjoys working as part of a small team where everyone contributes.
- Has an interest in home improvement, garden buildings or outdoor living products (desirable but not essential).
What We Offer
- A varied and rewarding role with genuine responsibility.
- Opportunity to join an exciting and growing local business.
- Full product and CRM training.
- Flexible part-time or full-time opportunities.
- Competitive salaried package dependent on experience.
- Performance-based bonus opportunities.
- Friendly and supportive working environment.
- On-site parking.
Work Location: In person – Trowbridge Garden Centre
If you enjoy working with people, take pride in being organised and would like to play an important role in supporting both our customers and the day-to-day success of the business, we'd love to hear from you.
Please apply with your CV and a short introduction outlining your experience and availability.
Pay: £13.00-£16.00 per hour
Benefits:
Work Location: In person
