Join Our Team at iHeat!
Boilers were just the beginning. At iHeat, we've grown from next-day boiler installations into one of the UK's most exciting home energy companies - now offering air conditioning, heat pumps, solar panels, battery storage and EV chargers.
Whatever the weather, whatever the energy bill, we've got a solution for it - and we're growing fast.
That's where you come in. We're looking for a Sales-Focused Customer Service Representative to join our vibrant team and help our customers make their homes warmer, cooler, greener and cheaper to run.
This is who we are - https://iheat.co.uk ⬅
Role Overview
You'll be the first friendly voice (or message!) our customers hear, guiding them through everything from a next-day boiler replacement to a full solar and battery setup.
One call might be helping someone whose boiler has given up mid-winter; the next could be talking a customer through air conditioning ahead of a heatwave. No two days are the same - and with our expanding range of renewable products, there's always something new to get excited about.
This is a full-time role (40 hours per week, 11am-8pm Monday-Friday). Don't worry if you've never worked in heating or renewables before - full training is provided, and you'll be an expert in no time.
What You'll Be Doing
- Engaging with customers via phone, email and chat, delivering brilliant service and resolving enquiries promptly.
- Guiding customers across our full product range - boilers, air conditioning, heat pumps, solar, battery storage and EV chargers - to help them make informed decisions.
- Spotting upselling and cross-selling opportunities to smash sales targets (a customer buying a boiler today might want solar tomorrow!).
- Keeping accurate, detailed records of customer interactions in our CRM.
- Working closely with our technical support and sales teams to deliver seamless customer experiences.
- Staying up to date with industry trends and product knowledge - the home energy world is moving fast, and so are we.
What We're Looking For
- Previous experience in customer service or a sales-focused role is preferred.
- Strong interpersonal skills - you listen, empathise and genuinely enjoy solving problems.
- Excellent written and verbal communication skills.
- Confidence using CRM systems and basic computer applications.
- A positive, energetic attitude that lifts the team and delights customers.
What We Offer
- Competitive monthly salary, based on experience
- Comprehensive training and ongoing professional development across our full product range.
- A supportive, collaborative and genuinely fun work environment.
- Real opportunities for career growth in one of the UK's fastest-moving industries - home energy and renewables.
- 28 days holiday including bank holidays.
- Regular in-office sales incentives.
- Frequent team social events.
- Free on-site office parking
- Resident office dogs, Charlie and Doris
Get to Know Us
Check out our socials to see the iHeat team in action:
- TikTok: https://www.tiktok.com/@iheatuk
- Instagram: https://instagram.com/iheatonline
We can't wait to meet you and welcome you to the iHeat family!
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Bolton BL5 3NF: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Bolton BL5 3NF (required)
Work Location: In person
