Weymouth and Portland National Sailing Academy (WPNSA) is seeking a dedicated and experienced person to be the first point of contact for customers of WPNSA. The ideal candidate will possess strong customer service skills, excellent attention to detail, and ideally has experience in sailing and/or water sports. This role offers an opportunity to develop skills in many areas of the business.
Main Responsibilities
- Welcoming visitors and giving directions as necessary to the appropriate area or on-site partner
- Answering the telephone in a professional manner and dealing with customer enquiries
- Managing the Reception email account, answering customers in a timely and professional manner
- Receiving and allocating incoming mail. Managing parcel deliveries, including items for on-site partners. Posting any outgoing mail
- Managing the administration of the following business streams:
- - Memberships
- - Day/Weekly Membership
- - Campervan Bookings
- - Boat Yard Bookings
- - Meeting and seminar bookings
- - Training bookings
- General administration for the CEO and Senior Operations and Sailing Manager
- Daily reconciliation of the CRM system and card payments for Reception, ensuring that any refunds are authorised by a senior team member.
Skills & Qualifications
Essential
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Ability to work independently, demonstrate initiative, and uphold high standards of professionalism
- Flexibility to react to changing customer needs
- Good IT skills, especially with Outlook, Word & Excel
Desirable
- An interest in sailing/water sports
The core business of WPNSA is running sailing events, which does require flexibility to work longer hours during events. Time off in lieu is given.
A detailed job description is available on request.
Pay: £27,976.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
Ability to commute/relocate:
- Portland DT5 1SA: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Computer skills: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
