Job Summary
We are looking for a friendly, organised, and customer-focused Customer Service Advisor to join our growing team. This role is ideal for someone who enjoys supporting customers, solving problems, and being a key point of contact within a fast-paced B2B environment.
Reporting into the Customer Service Manager, the Customer Service Advisor will play a vital role in delivering excellent service to our customers, managing ticketed enquiries and supporting the wider sales and operations teams to ensure a smooth end-to-end customer experience.
Duties
- Act as the first point of contact for customer enquiries via email and outbound calls.
- Provide product information, availability updates, and order status to customers.
- Resolve customer issues and complaints in a professional and timely manner.
- Liaise with warehouse, sales, and logistics teams to ensure smooth order fulfilment.
- Maintain accurate customer records and update Microsoft CRM systems as required.
- Support the sales team with administrative tasks and customer follow-ups.
Skills
- 5 Years+ previous experience in a customer service role, ideally within a B2B environment.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organisational skills.
- Confidence using CRM systems, order management software, and Microsoft Office.
- Ability to manage multiple tasks and prioritise workload effectively.
- Experience within the coffee, hospitality, or equipment sectors is desirable but not essential.
Join us as a Customer Service Advisor and be part of a team that values your energy, communication talent, and analytical mindset. Together, we’ll deliver exceptional service that makes a real difference in our customers’ lives!
Pay: £32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
