At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.
We are on the lookout for a Customer Service Advisor to join our established Customer Service team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Responsibilities
· As a Customer Service Advisor, you will provide help and advice to clients and third parties via telephone and email.
· Keep accurate records of discussions or correspondence with clients and keep their records updated.
· Investigate and solve client queries.
· Chase supporting evidence in relation to client claims.
· Send correspondence to clients via email and post.
· Minimise Fee Earner’s workload by being a first point of contact for clients and third parties.
· Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.
· Reviewing and referring calls through to the appropriate departments.
· Efficiently manage a task load from the dedicated Customer Service Team task list.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
· Customer Service experience.
· Target driven/Experience working to KPI’s.
· Ability to work towards shared goals and objectives.
· Good independent and team working skills.
· Strong attention to detail and accuracy.
· Problem solving.
· IT literate
· Ability to interact with clients in a professional and appropriate manner
· Ability to resolve client concerns
Desirable Skills and Experience
· Insurance Sector experience
About Us
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
What We Offer
- Competitive Salary:£26,437 with a monthly bonus structure.
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Work-Life Balance: on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
- Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Across the year we host a range of events, including Christmas and Summer Parties, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause.
Working Hours
This role is Full Time based on 40 Hours per week. Core Business Hours for this role are Monday to Sunday 7.45am to 6.00pm and the working pattern would be a rota between these hours, usually Monday to Friday. We are also fully office based in Byker, Newcastle.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
INDMP
Job Types: Full-time, Permanent
Pay: £26,437.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you require sponsorship to work in the UK? If so, from when?
Experience:
- Customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
